Service Desk Analyst
- Hiring Organisation
- Big Red Recruitment Midlands Limited
- Location
- Hinckley, Leicestershire, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £30000/annum Up to £30k plus benefits
passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You’ll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What … need the basics nailed: 12+ months’ experience in a busy IT Helpdesk/1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup ...