8 of 8 Service Desk Analyst Jobs in Lancashire

Social network you want to login/join with: Job Title: Service Desk Analyst We are looking for a Service Desk Analyst to join our team at TVS Supply Chain Solutions, committed to providing excellent IT Support. As a Service Desk Analyst, you will provide 1st level support for our internal … customers and colleagues regarding their IT equipment and software. Excellent customer service skills and a passion for customer service excellence are essential, as you will be the face of IT and the first point of contact. Job Responsibilities You will work as part of the Central Service Desk team in Chorley, supporting onsite, via telephone, email … and Service Desk Platform. Support includes hardware, software, IT request fulfillment, onboarding/offboarding, and involvement in key IT projects, supporting the 2nd Line Support and Infrastructure teams. Provide 1st level support to internal and external customers. Escalate issues promptly to 2nd and 3rd line support when necessary. Manage faults reported to third-party suppliers, maintaining communication updates. More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues without necessarily needing passing them on to … s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater … Manchester Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues without necessarily needing passing them on to … s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us... Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater … Manchester – Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If More ❯

collaborative and supportive culture where you can develop your skills and grow your career. We are looking for a tech-savvy problem solver to join us as an IT Service Desk Analyst, and be part of a dynamic IT team that keeps our business running smoothly. What You'll Do: Provide 1st and 2nd line IT support … when needed. Assist with on-boarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office and more. Ability to work in a fast-paced, agile environment. Why Work With Us? If you More ❯

Social network you want to login/join with: Service Desk Analyst (2nd Line), preston, lancashire col-narrow-left Client: Location: preston, lancashire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Company Overview Established in 2006, FluidOne is an award … 2023. FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes … a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to More ❯

2023. FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes … a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to … FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services. Role Overview As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively support clients as requested in More ❯

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. … Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Role Overview: As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively support clients as requested in … of users as needed) Working to SLA’s Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also: Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team Take ownership of tickets as appropriate and continue to own More ❯

Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed. This can be offered on ahybrid office/home … of software updates Issue logging Use a ticketing system to document all technical issues reported by users, ensuring accurate records of the problem, actions taken, and final resolutions Customer Service and Communication Respond promptly to queries: Address customer concerns via email and phone, maintaining a courteous and helpful attitude Educate users: Assist users in understanding how to avoid future … problems by providing guidance and education on using systems properly. What we're looking for? 1 year + experience in Application/Tech support or other Customer Service support role Great customer skills and good all round IT troubleshooting skills. Ability to multitask and prioritise workload Confident, friendly and outgoing, always happy to role your sleeves up and go More ❯