3 Service Desk Analyst Jobs in Lancashire

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »

Job Title: Service Desk Analyst Location: Blackpool onsite Mon-Friday Rate: £220 per day inside ir35 Duration: 3 months initially Overview: Join a dynamic Information Systems team in Blackpool as a Service Desk Analyst! You'll play a crucial role in providing technical support … to our business and stakeholders, ensuring smooth operations and exceptional service delivery. Key Responsibilities: Expert in Windows 10/11 Setting up new users on Outlook Solving OneDrive-related issues Updating Group policies Provide technical support via phone, web, or email, maintaining high standards of customer service. Log all … handling sensitive information. If you're passionate about IT support and eager to make a difference, apply now to join our team as a Service Desk Analyst more »

The primary role of a 24x7 Service Desk Analyst is to work as part of a team toprovide support to our customer base on a 24/7/365 basis, focusing on inbound activitiessuch as taking customer phone calls and managing our mailbox the team isthe … first port of call for all technical issues that are customers require support for. You will ensurewe offer outstanding responsiveness combined with excellentcustomer service that exceeds the Service Level Agreements. Please see attached JD for full description more »