17 of 17 Service Desk Analyst Jobs in the North West

Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer – Based in Manchester- Mon – Fri Hybrid role, needed to provide end user support. As Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer you should have some of the following skills: Microsoft Windows 10/… Microsoft Office 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM/Intune, DFS folder permissions in SharePoint, as well as an understanding of Networking triaging. Successful Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer needs to have excellent communication skills, strong and logical troubleshooting/diagnostic’s ability, be … a growth mindset, able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional. Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer would ideally have previously contributed to Knowledge Banks (KB’s) and acted as a Senior More ❯

Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer – Based in Manchester- Mon – Fri Hybrid role, needed to provide end user support. As Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer you should have some of the following skills: Microsoft Windows 10/… Microsoft Office 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM/Intune, DFS folder permissions in SharePoint, as well as an understanding of Networking triaging. Successful Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer needs to have excellent communication skills, strong and logical troubleshooting/diagnostic's ability, be … a growth mindset, able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional. Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer would ideally have previously contributed to Knowledge Banks (KB's) and acted as a Senior More ❯

The Opportunity We're hiring an IT Service Desk Analyst to join our Support team to support our business stakeholders. Is this the role you are looking for If so read on for more details, and make sure to apply today. The IT Service Desk Analyst is responsible for providing comprehensive support across a … a very exciting opportunity for someone who ideally has: Basic Computer Operations including Internet and email protocols, connectivity and understanding of internet networking. PC and Hardware troubleshooting. Strong customer service skills. Solid problem-solving skills with proficient attention to detail. PC and networking expertise. Solid communication skills. Basic office networking. Strong technical understanding of voice, video and data. Internet … networking and email protocols. Detail Oriented. What you will do: As an IT Service Desk Analyst, your duties encompass the following key responsibilities: You will respond promptly to fault reports and requests for service from end users, ensuring that each issue is addressed in accordance with organisational procedures. You will record all relevant details pertaining to More ❯

We are seeking a Service Desk Analyst to provide first-line technical support within a fast-paced FMCG environment. This role in Failsworth, Manchester requires problem-solving skills and a focus on delivering excellent service to internal stakeholders. Client Details The hiring company is a well-established organisation within the FMCG industry, known for its innovative … as a medium-sized entity, they prioritise efficiency and the seamless delivery of technology services. Description Act as the first point of call for all GIS-related incidents and service requests initiated by phone or self-service module in our IT Service Management Platform. Provide 1st and 2nd level support to site-based or hybrid working users … by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will understand. Work towards achievement of stipulated KPI's More ❯

We are seeking a Service Desk Analyst to provide first-line technical support within a fast-paced FMCG environment. This role in Failsworth, Manchester requires problem-solving skills and a focus on delivering excellent service to internal stakeholders. Client Details The hiring company is a well-established organisation within the FMCG industry, known for its innovative … as a medium-sized entity, they prioritise efficiency and the seamless delivery of technology services. Description Act as the first point of call for all GIS-related incidents and service requests initiated by phone or self-service module in our IT Service Management Platform. Provide 1st and 2nd level support to site-based or hybrid working users … by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will understand. Work towards achievement of stipulated KPI's More ❯

Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Grade : IT1B Salary: £29,000-£34,000 We are looking for a 1st Line Service Desk Analyst to join our team. Role Summary You will help us to create success for our learners, candidates, clients and colleagues by providing a high quality … innovative and efficient IT service that delivers technology to support Kaplan's business goals. As the 1st Line Service Desk Analyst, you will: Assist in the delivery of the support service to help address any IT issues and ensure smooth business operations Provide IT services and IT equipment that are available, reliable performant and error … free Provide 1st level IT support to staff This is an excellent opportunity for someone who may be currently working as a 1st Line Service Desk Support, who is looking to expand their skills and build their career with an industry leader. What you’ll bring to the role This role will suit a customer focussed and service More ❯

Service Desk Analyst, Liverpool Are you seeking a role in which you can develop your skills and experience? Are you excited by the opportunity to provide excellent service to our end users, ensuring challenges are resolved quickly and effectively using a variety of channels? We are seeking a Service Desk Analyst to join … opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. You will investigate and provide solutions for issues raised from calls to the service desk from either internal or external sources, via telephone or email, escalating where appropriate to 2nd and 3rd line support. Using the call logging system, you will be … and MS Hyper-V, An understanding of ITIL principles would be advantageous. The ability to multitask and prioritise own workload whilst working in a fast paced environment. Excellent customer service and communication skills, you will have the ability to build strong working relationships. Willing and able to work shifts between 07.00 and 18.00 Who are we? Already one of More ❯

IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst/1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using … are looking to pay a starting salary of £24,000 - £27,000 + benefits. To apply press apply now or send your CV to matthew.leach @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1st Line/Liverpool Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral More ❯

to the construction and FM sectors, delivering safety, compliance, and maintenance solutions nationwide. With a strong commitment to innovation, customer care, and operational excellence, we are expanding our IT Service Desk team to support our continued growth. We have a 6 month fixed term contract opportunity, with the possibility of a longer term position in the future. As … Service Desk Analyst you will be the first point of contact for IT-related incidents and service requests across PTSG Ltd. This role is key to ensuring colleagues receive professional, efficient, and customer-focused IT support that enables them to work effectively. This is a full time, permanent role, working 8am to 5pm Monday to Friday … accordance with company policies. Support Microsoft 365 applications, collaboration tools, and business-specific systems. Maintain accurate documentation of incidents, resolutions, and processes in the knowledge base. Deliver excellent customer service by communicating clearly, professionally, and empathetically with end users. Contribute to continuous improvement initiatives within the Service Desk function. Assist with IT onboarding and offboarding for new More ❯

Service Desk Analyst Location: Manchester (on-site) Contract Length: 3 months Pay: Hourly day rate (contractor) Previous experience working within a Higher Education Overview of the Role/Team The Team Our IT Support Team provides a critical service to staff and students across a respected Higher Education Agency. We deliver support through telephone, walk-in … culture is grounded in shared values, and we pride ourselves on taking the time to understand and support the unique needs of those we serve. The Role As a Service Desk Analyst, you'll manage your own queue of support tickets and incoming queries. With the guidance of your team, you'll assess issues, determine appropriate resolutions … requires a confident communicator who enjoys working directly with people and troubleshooting technical problems. Your work will involve responding to telephone queries, providing in-person support, and handling self-service tickets, ensuring that IT remains an enabler for learning, research, and collaboration. What We're Looking For: The Ideal Candidate Will: Be a great communicator who listens empathetically and More ❯

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 4 months + A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you … resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms More ❯

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 4 months + A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you … resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms More ❯

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 4 months A Client Services Analyst is required for our client who are based in Liverpool. Learn more about the general tasks related to this opportunity below, as well as required skills. This hybrid role supports both clients and internal … teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and … external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platformsd02fcfcb-6df4-40ee-95cf-3eb059ce3173 More ❯

IT systems Strong communication and problem-solving skills Ability to work in a fast-paced environment and manage multiple tasks Preferred: ITIL Foundation certification or equivalent knowledge Experience with service desk tools (e.g., ServiceNow, Jira, Zendesk More ❯

IT systems Strong communication and problem-solving skills Ability to work in a fast-paced environment and manage multiple tasks Preferred: ITIL Foundation certification or equivalent knowledge Experience with service desk tools (e.g., ServiceNow, Jira, Zendesk More ❯

IT systems Strong communication and problem-solving skills Ability to work in a fast-paced environment and manage multiple tasks Preferred: ITIL Foundation certification or equivalent knowledge Experience with service desk tools (e.g., ServiceNow, Jira, Zendesk More ❯

Role: Customer Service Advisor (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is an exciting opportunity for an experienced Customer Service Advisor to join … my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Customer Service Advisor plays a critical role in delivering high-quality support to their clients. Do you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties of the Customer … Service Advisor: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to More ❯