1 of 1 Service Desk Analyst Jobs in Neath Port Talbot

Are you a tech troubleshooting expert? Your next career adventure awaits! We’re on the lookout for a Service Desk Analyst to join our dynamic team in Neath on a full-time, permanent basis! If you’re passionate about solving technical challenges, this is the role for … first point of contact for customer support, you’ll be crucial in resolving technical issues: Troubleshooting alerts from our monitoring systems. Collaborating with the Service Desk Team Leader and support team to identify recurring issues and enhance training/documentation. Handling inbound incidents via phone, email, and our … service desk portal. Proactively checking client systems for performance, minimising downtime. Working closely with internal teams (product & development) to resolve complex issues and escalate when necessary. What We’re Looking For: Communication Skills : Excellent written and verbal communication. Tech Expertise : Previous experience in a technology-led support role. More ❯