1 of 1 Service Desk Analyst Jobs in Stoke-on-Trent

ICT Service Desk Analyst £28,195 per annum Stoke, Stoke-on-Trent308 London Road - Head Office Hours per week35 Contract typePermanent The role Our client is looking for someone to provide technical support for their ICT systems, giving great customer service and helping everyone to use … technology effectively. Job requirements: Providing excellent customer service on the ICT service desk, providing first and second line support. Making sure incident tickets are logged, triaged and resolved within agreed service level targets, providing great customer communication and updates from start to finish. Setting up and … duties as reasonably requested by management from time to time. Setting up new users and administrate user permissions and security. Delivering consistent outstanding customer service making sure that their customers satisfaction levels remain high. Working with various teams and colleagues to determine specific issues and support smarter ways of More ❯