10 of 10 Service Desk Analyst Jobs in Tyne and Wear

Join to apply for the IT Service Desk Analyst role at Equans UK & Ireland 3 days ago Be among the first 25 applicants Join to apply for the IT Service Desk Analyst role at Equans UK & Ireland EQUANS is looking for a IT Service Desk Analyst to join our team based … a full time role working 37.5 hours per week. On offer is a salary of £24,570, dependant upon skills and experience as well as benefits package. The IT Service Desk Analyst is required to support the IT Service Desk Team Leader in providing an efficient, cost effective and customer focused IT Service Desk which provides a single point of contact for all users of IT through the logging and management of all incidents and service requests. As a member of our Shared Services team, you will have the ability to work flexibly from our brand-new office space at the Quorum Business Park for 2 days each week, with 3 days More ❯

team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. Overview of Role Working as a Service Desk Analyst you will be the first point of contact for all employees seeking to resolve IT issues. Speedy and intelligent resolution of IT incidents is the … their IT issues. Deliver an outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. Continually update the knowledge base … hardware, networking, and hosting concepts, experience in providing support on Windows 10, Office 365 services, Teams, and remote support. Excellent verbal and written English communication skills. Experience in a service desk support role, ideally working to SLAs. Experience of using an ITSM system to record and manage work. Graduate or equivalent qualification in IT related discipline. Knowledge of More ❯

This is a fantastic opportunity for an experienced 2 nd Line Service Desk Analyst to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the region and UK-wide with companies such as The AA, Highways England and Northumbrian Water. Synergi has seen … substantial growth since its inception in 2013 and this appointment will add to our experienced service desk team to support our continued success. Role, Duties & Expectations Provide high quality desktop, server and cloud platform support Demonstrate the ability to troubleshoot complex environments Provide clear advice and guidance to clients for improving their environments Be seen as a trusted … advisor on service issues and be able to communicate to every level within an organisation Communicate with 3rd party providers including hardware and application vendors to resolve complex multi-party issues Ensure workload is managed to deliver the service within clearly defined SLAs Ensure accuracy and completion of data entry based on incidents and problems Own transport is More ❯

This is a fantastic opportunity for an experienced 2nd Line Service Desk Analyst to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the region and UK-wide and we have seen substantial growth since our inception in 2013, this appointment will add … to our experienced service desk team to support our continued success. Applicants must be based in the North East area, be able to drive and have own transport. Role, Duties & Expectations Provide high quality desktop, server and cloud platform support Demonstrate the ability to troubleshoot complex environments Provide clear advice and guidance to clients for improving their environments … Be seen as a trusted advisor on service issues and be able to communicate to every level within an organisation Communicate with 3rd party providers including hardware and application vendors to resolve complex multi-party issues Ensure workload is managed to deliver the service within clearly defined SLAs Ensure accuracy and completion of data entry based on incidents More ❯

to Move to Skip to Content Link Select how often (in days) to receive an alert: Location: Newcastle, New South Wales, AU, 2300 What you’ll be doing The Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction with end-users, requiring efficient … problem-solving and customer service skills to ensure a positive support experience. Key Responsibilities: Promptly respond to, diagnose and troubleshoot incoming service desk requests and queries which can be via phone, customer self-service, email, remote support or walk-in. Receive, log and action service requests for standard IT services according to established procedures and … timeline. Provide support with user onboarding and offboarding processes. Perform other duties as assigned by the Service Desk Manager or Team Lead. Escalate unresolved issues to Level 2 or 3 teams following established protocols. Utilize the knowledge base and available resources to resolve incidents effectively and efficiently. Participate in knowledge sharing and contribute to a knowledge base for More ❯

IT First Line Service Desk Analyst Location: Newcastle Salary: £27000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. … Responsibilities: Providing colleagues with the tools they need to do their job. Prompt identification, understanding and resolution of issues. Pro-actively working towards issue prevention. Continuous service improvement. As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be … walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders. Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for More ❯

Service Desk Analyst, Newcastle upon Tyne Client: Somerset Bridge Group Location: Newcastle upon Tyne, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 4f2abd3a0fba Job Views: 10 Posted: 17.06.2025 Expiry Date: 01.08.2025 Job Description: Key Responsibilities: Provide 1st and 2nd line IT technical support Ensure all tickets are logged, prioritized, and resolved within SLA … Handle all queries professionally and efficiently, maintaining high customer service standards Follow IT processes at all times Provide hardware and application support Escalate tickets when necessary to the relevant team Create and maintain process and procedure documents Maintain user security on all systems Assist with infrastructure tasks and IT projects Manage the local site IT asset inventory Attend site More ❯

We Put People First so you can Deliver Outstanding Service This is a great opportunity to join our IT team in the Gateshead office. As an IT Service Desk Analyst , you will be assisting and supporting the wider team across the administration of user services. As IT Service Desk Analyst you will: Administer … 3rd party Mobile Communications provider Troubleshoot network issues and liaise with our network providers Take incoming calls and remotely support IT issues Support IT projects when required As IT Service Desk Analyst you'll have: A good administration background with the ability to perform general administrative activities Effective communication skills, including telephone etiquette The ability to manage More ❯

Service Desk Analyst - 6 months FTC This range is provided by TrueNorth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range We have a starting salary range of £28k to £33k pro rata (dep on experience) plus an excellent benefits package. Job Overview TrueNorth is … exclusively working with a global organization on their search for a 1st Line Service Desk/Help Desk Engineer to join the team. You will be working closely with the existing team on supporting approximately 750 users from the Newcastle office, primarily offering service desk and deskside support to the team across both hardware and … software support. Key Skills and Experience Required: Commercial experience of 1st line support (at least 6 months) Support in a Microsoft/O365 based environment Strong focus on customer service as the number 1 priority above all else Works well within a team The nature of the role means it is predominantly office-based with some flexibility that can More ❯

We're looking for a Service Desk Technician to join us initially for a period of 6 months. You'll be based from our office on Newcastle Quayside and you'll be the first point of contact for providing technical support to end-users who need assistance with their computer hardware or software. This could involve fixing a … technical fault, answering a query or fulfilling a service request, anything that is needed to allow the user to return to work satisfactorily. You will also assist with user rights, passwords, user accounts and basic level security administration. We're looking for someone who genuinely enjoys what they do and has a determined ‘can do’ attitude. A confident communicator … include: Identifying and diagnosing issues and problems Supporting colleagues around the business with IT issues and requests. Escalating issues in a timely manner to relevant contacts Delivering excellent customer service and explaining technical issues in a way that non-experts can understand. Most of your work will take place over the phone, by email and through fault finding programmes More ❯