4 of 4 Service Desk Analyst Jobs in Wales

currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa … options (at least 3 days in office), a salary of £26,150 and benefits. We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications ...

line) technical services, and act as a subject matter expert for certain technologies, providing solutions to the majority of problems and requests at the desk (Service Desk typically own 80% of incoming calls to ICT). This role directly contributes to the operational continuity of NRW through … customer service. Take key decisions to identify major and urgent incidents, using a range of specialist skills to assess the criticality of the service(s) affected as well as considering the impact on NRW staff, and act proactively to alert major incident managers. Assess when to escalate issues ...

Service Desk £145 Per Day, Inside IR35 On-Site 3 Months Contract Cardiff Your new company A great organisation based in Cardiff. Your new role This is a hands-on role, providing 1st line support in a busy environment. You'll be part of a small, collaborative team … troubleshoot issues, and escalate where necessary. What you'll need to succeed Provide 1st line technical support across Windows, Citrix, M365 Manage and triage service requests via portal, email, and phone Troubleshoot common issues such as connectivity problems and password resets Escalate complex issues while maintaining clear communication with ...

join a national support team providing high-quality technical assistance to employees across multiple office locations. The ideal candidate will deliver excellent customer service, resolve IT issues efficiently, and maintain strong technical standards. Key Responsibilities Provide IT support across Chester, Stoke, and Crewe office locations. Respond to support tickets ...