1 of 1 Service Desk Analyst Jobs in Widnes

to the construction and FM sectors, delivering safety, compliance, and maintenance solutions nationwide. With a strong commitment to innovation, customer care, and operational excellence, we are expanding our IT Service Desk team to support our continued growth. We have a 6 month fixed term contract opportunity, with the possibility of a longer term position in the future. As … Service Desk Analyst you will be the first point of contact for IT-related incidents and service requests across PTSG Ltd. This role is key to ensuring colleagues receive professional, efficient, and customer-focused IT support that enables them to work effectively. This is a full time, permanent role, working 8am to 5pm Monday to Friday … accordance with company policies. Support Microsoft 365 applications, collaboration tools, and business-specific systems. Maintain accurate documentation of incidents, resolutions, and processes in the knowledge base. Deliver excellent customer service by communicating clearly, professionally, and empathetically with end users. Contribute to continuous improvement initiatives within the Service Desk function. Assist with IT onboarding and offboarding for new More ❯