1 of 1 Service Desk Analyst Jobs in Windermere

Social network you want to login/join with: 5 days per week working from our Head Office in Windermere. Working as a member of Lakeland's IT Service Desk team, you will support all areas of the business to ensure that Lakeland's IT systems are available for intended use. You will provide technical services for incidents … requests. Hierarchy Overall purpose of the role Permanent - 37 hours per week 5 days per week working from our Head Office in Windermere. As part of Lakeland's IT Service Desk team, your role is to support all business areas, ensuring IT system availability and providing technical incident and request resolution. Scope of role Working on a rota … provide solutions and advice to colleagues to ensure uninterrupted access to Lakeland's systems. Major accountabilities Deliver 24/7 IT support services in line with SLAs and customer service standards. Own incidents and support queries, ensuring proper logging, management, prioritization, escalation, and resolution. Ensure system availability and manage outages, liaising with third parties as needed. Perform routine tasks More ❯