1 of 1 Service Desk Engineer Jobs in Bodmin

Second Line Service Desk Engineer - Bodmin Onsite!!!!! Salary up to £32,500 A Second Line Service Desk Engineer is needed in Bodmin, Cornwall to deliver technical support across various businesses and industries. Responsibilities include managing the helpdesk, troubleshooting issues, performing repairs or upgrades, assisting First Line Engineers, escalating cases to Third Line, and supporting … on-site. The ideal candidate is proactive, collaborative, results-driven, and skilled at working in fast-paced environments with strong interpersonal abilities. Keys skills and responsibilities, Previous Support/Service Desk Experience Demonstrates knowledge of Microsoft 365, including email concepts, SharePoint, OneDrive, and Azure AD. Has an understanding of network concepts such as LAN, WAN, VLAN, WIFI, IPSEC … across various sizes and industries. Manages and monitors the helpdesk, identifies issues, troubleshoots problems, and performs repairs or upgrades as needed. Serves as an escalation point for first line service desk engineers, assisting with technical challenges. Escalates support issues to third line when required, ensuring timely resolution. Supports field engineers by offering expertise and providing on-site assistance More ❯