2 of 2 Service Desk Engineer Jobs in Borehamwood

Enable Technology · Borehamwood · Full-time · Optional WFH Fridays The role You're the engine room of our service desk: the incidents 1st line can't crack land with you, and most of them should never need to go further. You'll own problems through to root cause, deliver … help 1st line engineers become better than they were last month. This role is the bridge between keeping clients running today and engineering the desk we're building for tomorrow. Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse ...

heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here … engineers who feed it Escalating to 2nd line with full diagnostic context: what you tried, what you ruled out, what you suspect Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud ...