1 of 1 Service Desk Engineer Jobs in Bristol

daily through our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and to deliver our purpose of Healthy Animals, Happy Owners. The Service Desk Engineer will serve as a primary point of contact for all IVC IT users, providing high-quality customer service and support from our Support Operations … Centre in Keynsham or remotely. Our Service Desk supports over 12,000 colleagues across 1,200 practices with a team of over 400 support staff. Support hours are from 8:00 am to 6:30 pm, Monday to Friday, with limited out-of-hours support as needed. The role involves accurately recording all support tickets, providing timely resolutions … as many tickets as possible efficiently and effectively. This role is offered on a 12-month Fixed Term Contract basis. Key Responsibilities: Support all IVC services in accordance with Service Level Agreements. Respond promptly to tickets, keep customers informed, and ensure resolution within agreed timeframes. Provide desk-side support to employees at the Support Operations Centre. Ensure all More ❯