1 of 1 Service Desk Engineer Jobs in Cambridgeshire

be providing a first-class level of support to office and remote based internal colleagues. Working to ITIL best practices, you will strive to provide an efficient, responsive, helpful service that ensures colleague support requests are handled in the most appropriate way and within agreed Service Level Agreements. This is from first contact through to closure or escalation … involving technologies like Windows 10/11, MS 365 suite, iManage, iOS and more Escalation Point: Act as the escalation point for inbound calls from the triage 1st line service desk team Monitoring: Prioritise incoming incidents/service requests, and ensure timely communication with customers Documentation: Maintain detailed documentation of configurations, processes, and procedures. Collaboration: Work closely … end-users on endpoint devices and software. Innovation: Stay updated with the latest trends and technologies in endpoint management and recommend improvements The candidate Experience working within an IT Service Desk or Desktop Support role. Experienced with using ITSM tools preferred Excellent troubleshooting, problem-solving and analytical skills. Proficiency in endpoint management tools (e.g. Microsoft Intune, Autopilot). More ❯