3 of 3 Service Desk Engineer Jobs in Derbyshire

working as a Recruitment Agency on behalf of our client with regards this permanent position. Overview This position will provide technical support to our client’s customers within a service desk environment mainly managed by remote access however on-site visits may be required. A good technical knowledge is essential to ensure incidents and problems are dealt with … our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement within the service desk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate … documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience. Azure knowledge, in that you have supported Azure and other Microsoft technology. Skills 2nd line experience or minimum 3 years of More ❯

working as a Recruitment Agency on behalf of our client with regards this permanent position. Overview This position will provide technical support to our client's customers within a service desk environment mainly managed by remote access; however, on-site visits may be required. A good technical knowledge is essential to ensure incidents and problems are dealt with … our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement within the service desk to improve first-time fix resolution times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate … documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training, and hands-on practical experience. Azure knowledge, in that you have supported Azure and other Microsoft technology. Skills 2 nd line experience or minimum 3 years More ❯

IT Service Desk Engineer Derby Permanent £22,000 – £28,000 (DOE) IT Service Desk Engineer needed for a permanent role in Derby , providing IT technical support to clients across the midlands. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Full UK Driving Licence and …/2nd line level for a diverse range of external customers. Ensuring all actions are logged and managed via the IT helpdesk and visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking, and IT incident management to ensure maximum service availability. IT asset tracking, service provisioning, and managing IT accounts for new … Technical Environment: Windows Server, Active Directory (AD), DNS/DHCP, Group Policies, Office 365, basic Networking. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation, and strong customer service skills. Benefits: £22-28k Salary (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more. #J-18808-Ljbffr More ❯