1st Line ServiceDeskEngineer, North London, 32K Nigel Frank are working with a leading business in North London that is investing in its technology function and looking to add a 1st Line ServiceDeskEngineer to the team. This role is a key part of ensuring smooth day-to-day IT operations, supporting … devices. Support mobile device management tools (e.g., Intune or Jamf). Assist with Microsoft 365, Azure Active Directory, and on-premise infrastructure. Monitor and manage tickets through the IT servicedesk system. Provide basic networking support (Wi-Fi, DNS, DHCP, VPN) with training provided. Use remote support tools to deliver effective assistance where needed. Key Experience & Skills: Some More ❯
2nd Line Support Engineer – Up to £40,000 – Financial Services - London Overview: A global British FTSE250 financial services company are looking to recruit an experienced 1st/2ND Line Support Engineer to be based at their London office. This is an exceptional opportunity to grow and develop your skills within a highly reputable, globally recognised organisation, gaining valuable … The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of … IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration : Liaise with other IT teams to resolve issues and manage user expectations effectively. Service Improvement More ❯
