2 of 2 Service Desk Management Jobs in Bristol

days per week in the office £40,000 - £50,000 + benefits Fantastic new permanent opportunity for an experienced 3rd Line Infrastructure Engineer with this specialist IT managed service provider based in Bristol. We are looking for a dedicated IT professional with a passion for delivering exceptional support with a strong background in Microsoft 365 and other essential IT … their 3rd line issues. You will be expected to receive escalations from other Infrastructure Engineers and occasionally from Technical Consultants in the field. You will also work with the Service Desk Manager (SDM) to review tickets, respond to customer queries and accept ownership of troublesome tickets. Main responsibilities: Accept ownership of customer tickets as raised and see all … tickets through to resolution All tickets and work there on, must be recorded in the Service Desk management software Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved tickets to the appropriate internal teams and/or Vendors Receive escalation requests from other members of the team to More ❯

days per week in the office £40,000 - £50,000 + benefits Fantastic new permanent opportunity for an experienced 3rd Line Infrastructure Engineer with this specialist IT managed service provider based in Bristol. We are looking for a dedicated IT professional with a passion for delivering exceptional support with a strong background in Microsoft 365 and other essential IT … their 3rd line issues. You will be expected to receive escalations from other Infrastructure Engineers and occasionally from Technical Consultants in the field. You will also work with the Service Desk Manager (SDM) to review tickets, respond to customer queries and accept ownership of troublesome tickets. Main responsibilities: Accept ownership of customer tickets as raised and see all … tickets through to resolution All tickets and work there on, must be recorded in the Service Desk management software Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved tickets to the appropriate internal teams and/or Vendors Receive escalation requests from other members of the team to More ❯