3 of 3 Service Desk Management Jobs in Central London

Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. You will need to be a team player with a calm and friendly personality … and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels. Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills. Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

Overview: We are seeking a dynamic and experienced Senior IT Operations Manager to lead and develop our internal IT operations, overseeing infrastructure, service desk, and the delivery of key technology transformation projects. You will manage a Helpdesk Lead (with a team of 5) and an Infrastructure Lead (with a team of 3) , ensuring the consistent delivery of robust … housing of our MSP-managed infrastructure in-house, resetting and rebuilding our Azure environment, embedding cyber security practices, and supporting business-as-usual (BAU) operations. Key Responsibilities: Leadership & People Management Lead and mentor the Helpdesk and Infrastructure teams through their respective leads. Ensure effective resource planning, performance management, and development across the teams. Foster a culture of accountability … collaboration, and continuous improvement. Operational Management Oversee daily IT operations, ensuring high availability, performance, and user satisfaction. Manage escalations and prioritisation of support issues. Monitor and report on key operational metrics (e.g. SLAs, uptime, incident response). Project Delivery Lead the transition of managed services infrastructure and service desk from MSP to in-house. Oversee the reset More ❯

c. Monitor and manage audit and risk remediation actions. d. Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to. 2. Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service … and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is resilient and capable of recovering from disruptions. 4. IT Service Desk Oversight: a. Manage the IT Service Desk to ensure efficient and effective support for all IT-related technical and service request issues. b. Implement … best practices and continuous improvement initiatives for the IT Service Desk. c. Provide service desk performance MI Data in relation to closed and open tickets Key Skills/Experience: Proven experience in IT governance, risk management, and compliance. Has worked with auditors or in a 2nd line of defence role and assisted with audits. Experience in More ❯