2 of 2 Service Desk Management Jobs in East Yorkshire

primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and … have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to deal … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

and meeting KPI’s to drive an exceptional customer experience. The Head of Engineering and Network Maintenance will also be responsible for the end-to-end customer installation process, management of active network faults and a network maintenance programme to ensure service stability across our active customer based. Lead the Engineering and pre-enablement teams with a focus … on first-time installation Implement a network maintenance programme to ensure 99% network stability Operational and commercial management of the 3rd party installations contract working in CPPC Budget and monitoring/driving Continuous Improvement Ensure Business installations are completed within the design and scope of work Oversee the Openreach and KCOM PIA process, ensuring compliance with Openreach guidelines Ensure … Provide an on-call and OOH support structure across the team Drive efficiencies through ongoing system and process development, working closely with the internal development team Work closely with Service Desk Management team to ensure customer faults, delayed orders and onboarding issues are managed and dealt with efficiently Prepare and report progress against KPI’s and produce More ❯