2 of 2 Service Desk Management Jobs in Glamorgan

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery … Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills More ❯

are looking for an IT focussed Project Manager to join the team on a 6+ month contract. The team focus on infrastructure projects including IT services, operational IT support, service desk management, innovation, PMO and transformation. The successful candidate will be responsible for developing detailed project plans, heading up technical projects in the following areas: - Infrastructure continuous … improvement - Networks - Security - End user computing - Cloud migration (Azure) Key Skills: - Communication, stakeholder management, collaboration, resource forecasting and budgeting For more information and immediate consideration please contact Mimi on (phone number removed) and (url removed). By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role More ❯