Liberty has an exciting opportunity for a ServiceDesk Analyst to join our team, based in Knowsley. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary between £26,000 to £28,000 (DOE … commitment to value for money services that make a positive difference to people and the communities in which we work. Key responsibilities for this ServiceDesk Analyst will include: Provide operational support, over the phone and face to face for the IT ServiceDesk Ensure all … incidents are recorded on the ServiceDeskManagement Tool and are resolved Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Take ownership of incidents and service requests through to resolution Ensure all incidents and service requests which can more »
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
BDO
companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT ServiceDesk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by … working on the ServiceDesk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance more »
looking for an individual who has proven experience in successfully modernising traditional services, and has transformed and revitalised teams. Key responsibilities: Strategic Planning and Management Infrastructure Design and Maintenance ServiceDeskManagement Team Leadership Development Technology innovation and evaluation Stakeholder communication and collaboration. Required experience Experience … in IT Infrastructure/ServiceManagement, with significant experience leading infrastructure and servicedesk teams. Proven track record in modernising traditional IT services and leading digital transformation initiatives. Benefits Competitive Salary up to £70,0000 Generous holiday allowance and pension contribution Flexible hybrid approach to work … onsite. Ideally looking for someone who has high energy and ambition with a passion for driving change an innovation, with strong leadership and team management skills. If this sounds like something you could be interested in, please apply now. Associate Director of Digital Services- North West- Hybrid- FTC more »
Support Analyst, you will be the first point of contact for all users via telephone, email, and face to face, in conjunction with a servicedeskmanagement system within an agreed SLA. You will also be responsible for assisting with the maintenance of IT systems and contributing more »