2 of 2 Service Desk Management Jobs in Wiltshire

primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and … have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to deal … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

a team environment, we would like to hear from you. About the role We are looking for an organised IT Support Administrator to provide efficient administration to the HealthHero Service Desk, ensuring Employee and Customer enquiries are logged and routed appropriately. Working closely with the Technical Support Team the post holder will be responsible for ensuring all internal … completed to a high standard ensuring accuracy at all times. Day-to-day, you will be expected to: Answer customer enquiries by phone, email, web and live chat Ensure service users are updated on their technical support calls or queries. Complete IT inductions with new members of staff. Ensure the IT Service Desk management system is … kept up to date and accurate by adding, changing or removing information as appropriate. Assist in the production of internal reports generated by the IT Service Desk management system. Support the administration of project documentation as required. Ensure all IT documentation including Policies and Standard Technical Operating Procedures are up to date. Assist with the production of More ❯