13 of 13 Service Desk Management Jobs in the South West

days per week in the office £40,000 - £50,000 + benefits Fantastic new permanent opportunity for an experienced 3rd Line Infrastructure Engineer with this specialist IT managed service provider based in Bristol. We are looking for a dedicated IT professional with a passion for delivering exceptional support with a strong background in Microsoft 365 and other essential IT … their 3rd line issues. You will be expected to receive escalations from other Infrastructure Engineers and occasionally from Technical Consultants in the field. You will also work with the Service Desk Manager (SDM) to review tickets, respond to customer queries and accept ownership of troublesome tickets. Main responsibilities: Accept ownership of customer tickets as raised and see all … tickets through to resolution All tickets and work there on, must be recorded in the Service Desk management software Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved tickets to the appropriate internal teams and/or Vendors Receive escalation requests from other members of the team to More ❯

days per week in the office £40,000 - £50,000 + benefits Fantastic new permanent opportunity for an experienced 3rd Line Infrastructure Engineer with this specialist IT managed service provider based in Bristol. We are looking for a dedicated IT professional with a passion for delivering exceptional support with a strong background in Microsoft 365 and other essential IT … their 3rd line issues. You will be expected to receive escalations from other Infrastructure Engineers and occasionally from Technical Consultants in the field. You will also work with the Service Desk Manager (SDM) to review tickets, respond to customer queries and accept ownership of troublesome tickets. Main responsibilities: Accept ownership of customer tickets as raised and see all … tickets through to resolution All tickets and work there on, must be recorded in the Service Desk management software Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved tickets to the appropriate internal teams and/or Vendors Receive escalation requests from other members of the team to More ❯

What you'll be doing: Provide 1st and 2nd line support to end users across hardware, software, telecoms and systems. Monitor and manage incoming support tickets via the Incident Management System. Install, configure, and upgrade hardware and software. Manage and maintain network servers, system performance, and user access/security controls. Ensure systems are secure through proactive patching, backups … you'll work with: Windows Server 2019/2022, Windows 11, Azure Hybrid AD Microsoft 365 Admin, Teams, Intune/Autopilot Cisco Firewalls, VLANs, VPNs, Umbrella VMware, Datto (VM management & restoration), RDS Active Directory, Group Policy, Powershell Sentinel, Defender, NAS maintenance Print management (Papercut), Service Desk Management Cyber Security Essentials Plus, ISO27001 standards What we … starter who can manage priorities and take initiative Key Attributes: Organised, adaptable and proactive Great at building relationships across teams Business-aware with a strong focus on quality and service Keen to learn, grow and take ownership of your work This is a role with variety, responsibility, and plenty of scope to contribute to wider IT improvement projects - ideal More ❯

SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates need to have … previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM … module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully More ❯

SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates need to have … previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM … module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully More ❯

SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates need to have … previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM … module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully More ❯

SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates need to have … previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM … module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully More ❯

primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and … have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to deal … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and … have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to deal … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and … have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to deal … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and … have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to deal … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

a team environment, we would like to hear from you. About the role We are looking for an organised IT Support Administrator to provide efficient administration to the HealthHero Service Desk, ensuring Employee and Customer enquiries are logged and routed appropriately. Working closely with the Technical Support Team the post holder will be responsible for ensuring all internal … completed to a high standard ensuring accuracy at all times. Day-to-day, you will be expected to: Answer customer enquiries by phone, email, web and live chat Ensure service users are updated on their technical support calls or queries. Complete IT inductions with new members of staff. Ensure the IT Service Desk management system is … kept up to date and accurate by adding, changing or removing information as appropriate. Assist in the production of internal reports generated by the IT Service Desk management system. Support the administration of project documentation as required. Ensure all IT documentation including Policies and Standard Technical Operating Procedures are up to date. Assist with the production of More ❯

Your new company Hays are supporting a law firm in Bath looking to recruit a new permanent Service Desk Analyst. Salary up to £27,000pa depending on experience and hybrid working post probation. The organisation has a great team and culture and promotes progression, development and internal opportunity. Your new role As a Service Desk Analyst … you will be responsible for managing and resolving assigned incidents, service requests, change requests, and problem tickets submitted via the Service Desk Management system. You will ensure resolutions adhere to service level agreements (SLAs) while participating in the rota to cover core office hours. By leveraging both technical expertise and strong interpersonal skills, you will … effectively resolve tickets while delivering a seamless and positive customer experience for those seeking support from the Service Desk team. The role will cover out of hours on a rota and will require occasional travel to other sites. What you'll need to succeed To be considered for this role, you'll have worked in a similar IT More ❯