6 of 6 Service Desk Manager Jobs in Yorkshire

Job Title: Service Desk Manager Location: Doncaster - 4 days per week on site Salary: Up to £55k Why Apply? An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals seeking long term IT careers in a collaborative and service-oriented culture. Service Desk Manager Responsibilities Lead, coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other More ❯

Service Desk Manager, IT Support, SC Clearance, COR7384 An exciting opportunity has arisen for a talented Service Desk Manager to join a leading MSP, managing a growing team that delivers high-quality IT support to major clients throughout the UK. The Role As the Service Desk Manager, you’ll lead a … skilled technical team providing exceptional support across critical IT systems. This is a hands-on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day-to-day operations within a 24/7 support environment. You’ll oversee incident management, service delivery, and continuous improvement - ensuring customers experience reliability, transparency, and outstanding technical … care. The Company Our client is a leading MSP provider specialising in delivering secure networks and solutions to clients across the UK. The Service Desk Manager will join a dynamic team that values hard work and innovative thinking, working primarily onsite from their offices near Bradford, with occasional visits to client sites. This role requires UK residency More ❯

Service Desk Manager MSP This is a site-based role 5 days per week. My client, based in BD20 is a leading UK Managed Service Provider (MSP) delivering secure, high-performance IT services to customers in the Energy , Policing , and Financial Services sectors. As a trusted MSP, they design, build, and manage resilient technology platforms where … uptime, performance, and security are critical. Their Network Operations Centres provide 24/7 support for complex, high-availability systems. The Service Desk Manager will lead and develop a growing technical support team, ensuring exceptional service delivery to major Energy and Police sector customers. This is a hands-on MSP leadership role focused on service … to the Operations Director, you ll collaborate with Engineering, Account Management, and PMO teams to maintain mission-critical infrastructure and cloud services. Key Responsibilities Lead, coach, and develop the Service Desk team to deliver outstanding customer support. Maintain service levels and a CSAT score above 8.5 . Act as the escalation point for major incidents and complex More ❯

Service Desk Manager MSP This is a site-based role 5 days per week. My client, based in BD20 is a leading UK Managed Service Provider (MSP) delivering secure, high-performance IT services to customers in the Energy , Policing , and Financial Services sectors. As a trusted MSP, they design, build, and manage resilient technology platforms where … uptime, performance, and security are critical. Their Network Operations Centres provide 24/7 support for complex, high-availability systems. The Service Desk Manager will lead and develop a growing technical support team, ensuring exceptional service delivery to major Energy and Police sector customers. This is a hands-on MSP leadership role focused on service … to the Operations Director, you’ll collaborate with Engineering, Account Management, and PMO teams to maintain mission-critical infrastructure and cloud services. Key Responsibilities Lead, coach, and develop the Service Desk team to deliver outstanding customer support. Maintain service levels and a CSAT score above 8.5 . Act as the escalation point for major incidents and complex More ❯

Service Desk Manager - £50K - £55K + 10% bonus Hybrid Are you a transformational leader looking for an opportunity to make a big impact? Are you an operational and performance-driven individual who can set goals and motivate others? This is a brilliant opportunity to lead an amazing team of Service desk support engineers, (hybrid) based … in Leeds. They're a strong unit with strong culture and have a key focus on ITSM methodologies. Responsibilities Provide effective technical leadership, line management and direction to the Service Desk team in pursuit of service excellence. Analyse the service desk systems and performance data ensuring the service and delivery meets or exceeds SLA … owning them through to resolution, reporting effectively to stakeholders. Ensure the attainment of SLA in delivering effective request fulfilment. Ensure that staff are trained to meet the demands of service in the pursuit of operational excellence. Implement appropriate methods of feedback for customer and supplier satisfaction. Service Desk Manager - Leeds (Hybrid) Oscar Associates (UK) Limited is More ❯

Eligibility to gain NPPV3 + SC Security Clearance. Similar IT service leadership role experience Service Desk Manager MSP This is a site-based role 5 days per week. My client, based in BD20 is a leading UK Managed Service Provider (MSP) delivering secure, high-performance IT services to customers in the Energy , Policing , and Financial … they design, build, and manage resilient technology platforms where uptime, performance, and security are critical. Their Network Operations Centres provide 24/7 support for complex, high-availability systems.The Service Desk Manager will lead and develop a growing technical support team, ensuring exceptional service delivery to major Energy and Police sector customers. This is a hands … on MSP leadership role focused on service quality, proactive communication, and continual improvement within a 24/7 environment. Reporting to the Operations Director, you’ll collaborate with Engineering, Account Management, and PMO teams to maintain mission-critical infrastructure and cloud services. Key Responsibilities Lead, coach, and develop the Service Desk team to deliver outstanding customer support. More ❯