1 to 25 of 29 Service Desk Manager Jobs in England

title: Service Desk Team Manager Salary: £35,000 - £40,000 (DOE) Location: Nottingham (with weekly travel to Lincoln) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Employee of the Quarter, Employee Referral program … looking for an experienced Service Desk Team Manager to join XMA, leading and developing a team of 1st Line Analysts while driving performance and service excellence. Based in Nottingham, with weekly travel to Lincoln, you'll play a key role in ensuring the smooth running ...

Closing Date : 27 November 2026 12:00 pm Job Description Job title: Service Desk Team Manager Location: Nottingham (with weekly travel to Lincoln) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Employee of the Quarter … Employee Referral program We're looking for an experienced Service Desk Team Manager to join XMA, leading and developing a team of 1st Line Analysts while driving performance and service excellence. Based in Nottingham, with weekly travel to Lincoln, you'll play a key role ...

Select how often (in days) to receive an alert: Lead the global Service Desk function, ensuring the delivery of high-quality IT support services to LRQA employees worldwide. Manage and develop a team of Service Desk Team Leads and Service Desk Analysts to achieve … escalation point for critical IT issues and incidents, ensuring prompt resolution and minimal business disruption. Continuously improve processes, tools, and service levels to align with industry best practices and organizational goals. Foster a culture of service excellence, collaboration, and continuous learning within the team. Key Responsibilities: Team Leadership ...

Service Desk Manager – MSP £40,000 - £45,000 with solid benefits Location: Preston area 5 days a week in the office The opportunity: I'm working with a growing MSP in the Preston area who are looking for a Service Desk Manager to come … their 1st Line team. Now, this is a slightly different one, as they're not just looking for someone who can manage a busy service desk, keep on top of tickets and act as the technical escalation point. What they're really after is someone ...

Service Desk Manager required by a leading Finance and Private Banking firm based in the City of London, a short walk from banks and Liverpool Street, paying up to £50k plus bonus of up to 15%. Hybrid, 4 days a week in the office. You will … manage a team of two Service Desk Engineers, with a new Entry Level Service Desk Analyst to bring on board and develop. This is a genuine hands on leadership role for someone who wants to own the service desk and shape how it runs. ...

Service Desk Manager We are looking for an experienced Service Desk Manager to lead and develop a busy Managed Service Provider (MSP) Service Desk. You'll manage a team of 6-8 Service Desk Engineers , ensuring high-quality IT support … strong customer service, SLA/KPI performance and continual service improvement. Key Responsibilities Lead, coach and develop a team of Service Desk Engineers Manage day-to-day Service Desk operations, workload and resource planning Monitor KPIs, SLAs and customer satisfaction Act as the escalation ...

Service Desk Manager - MSP £50,000 - £60,000 Leeds City Centre | Hybrid (3 days office/2 days home) We're recruiting for a fantastic, growing UK IT Managed Services Provider (MSP) looking for an experienced Service Desk Manager to take ownership … busy Service Desk operation, lead a team of engineers and drive service performance, customer satisfaction and continuous improvement. The Role Lead, manage and develop a team of 10 Service Desk Engineers across 1st, 2nd and 3rd Line Support. Own day-to-day Service Desk ...

looking for an experienced and people-focused Service Desk Manager to lead our Global Service Desk operation and deliver an exceptional support experience across the business. This is an exciting opportunity for a service leader who is passionate about developing teams, improving service performance, and creating a culture of continuous improvement. In this role, you'll be responsible for overseeing day-to-day service desk operations, ensuring the consistent delivery of high-quality IT support, and driving improvements that enhance both customer satisfaction and operational efficiency. Working closely with colleagues ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support … Manager**Salary Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused ...

cater to the specific needs of both public and private sectors. Job Description 7 Month Contract With A local Authority Job Purpose The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery … high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders ...

well-established MSP client is urgently recruiting for an IT Service Desk Lead/Manager to oversee the day-to-day operation of the Service Desk, ensuring the delivery of high-quality IT support and an excellent customer experience across its client base. The successful … candidate will lead and support the Service Desk team, acting as an escalation point for complex technical issues while ensuring incidents and service requests are managed efficiently and within agreed SLA targets. This is an excellent opportunity for an experienced Service Desk professional looking ...

well-established MSP client is urgently recruiting for an IT Service Desk Lead/Manager to oversee the day-to-day operation of the Service Desk, ensuring the delivery of high-quality IT support and an excellent customer experience across its client base. The successful … candidate will lead and support the Service Desk team, acting as an escalation point for complex technical issues while ensuring incidents and service requests are managed efficiently and within agreed SLA targets. This is an excellent opportunity for an experienced Service Desk professional looking ...

Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee the day-to-day operations of a busy service desk, managing and developing a team … first and second-line support professionals. You'll play a pivotal role in driving service excellence, improving processes, and ensuring Service Level Agreements (SLAs) are consistently achieved. Working closely with clients and internal stakeholders, you'll identify opportunities to enhance service delivery, implement best practices, and help ...

based at an iconic home in West London, with a well-established Microsoft-based technical environment. This is a great opportunity for an IT Service Desk Manager to take ownership of a team of five, made up of two service desk analysts and three … culture of ownership. Responsibilities: Lead, manage, and develop a team of 5 IT support engineers across 1st, 2nd, and 3rd line functions Own the service desk operation end to end, ticket management, SLAs, quality, and team accountability Build a culture of ownership and responsiveness, clear expectations, fair management ...

Role: Service Desk Manager Location: Mainly Remote with occasional on-site attendance required. Clearances: Internal Background Check (DBS)/Eligible for Security Clearance About Us: Solirius Reply part of the Reply Group is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through … approach, you’re comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. About the Role We are seeking an experienced Service Desk Manager with 5+ years of hands-on leadership experience to oversee a mature support service environment. You will manage ...

conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. About the Role The Service Desk Manager plays a critical role in leading the effective operation of our service desk team and ensuring we consistently deliver … agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications, ticket notes and time entries. Working closely with other service leaders, you will help create joined-up, collaborative and consistent service delivery across all service teams. This is an opportunity to combine ...

DescriptionRole: Service Desk ManagerLocation: Mainly Remote with occasional on-site attendance required. Clearances: Internal Background Check (DBS)/Eligible for Security Clearance About Us: Solirius Reply part of the Reply Group is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design … consultative approach, you're comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. About the RoleWe are seeking an experienced Service Desk Manager with 5+ years of hands-on leadership experience to oversee a mature support service environment. You will manage ...

Purpose Lead the day-to-day operation of the Service Desk, ensuring effective 24/7 coverage, strong service performance, high-quality customer support, and continuous improvement. Main Responsibilities Manage daily Service Desk operations, ensuring calls and tickets are handled efficiently and within agreed service … through rota planning, shift management, absence cover, and fair allocation of shifts. Monitor individual and team performance, providing coaching, feedback, and support alongside the Service Desk Team Lead. Act as an escalation point for operational issues affecting service delivery or customer experience. Produce monthly performance reviews ...

Axians UK is seeking an IT Service Manager to oversee end-to-end IT service performance, governance and continual improvement across a portfolio of services, including the Service Desk. The role interfaces with the Head of IT to translate business priorities into measurable outcomes, ensuring resilience … security and commercial sustainability. You will lead a team of Service Desk Agents and Service Analysts, drive KPIs, SLAs and customer satisfaction, and advance automation across service #J-18808-Ljbffr ...

Zenzero Solutions Ltd is seeking a Service Desk Manager to lead the service desk team and ensure a consistently excellent customer experience. You will manage performance against KPIs and SLAs while driving improvements across ticket handling, incident resolution and service reporting. Working with global … stakeholders, you will shape service delivery, mentor staff and implement best-practice ITIL processes to support our clients and internal teams. #J-18808-Ljbffr ...

Civic Recruitment Limited is looking for a Service Desk Manager for a 7-month contract with a local authority in Chichester. You will lead the Technology Services Service Desk across L1 to L3, delivering high-quality IT support and driving incident management. The role requires ...

VINCI UK is seeking an IT Service Manager to drive end-to-end service performance across a portfolio of IT services. You will lead the Service Desk function, govern incident management, change enablement and service level management, and drive continual improvement with automation ...

Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires ...

Hamilton Barnes is seeking an IT Service Desk Manager to own and develop a five-person team across 1st to 3rd line support in a renowned West London venue. The role emphasizes people management, structured leadership, and accountability, with Microsoft licensing and policy oversight. You will ...

Solirius Reply part of the Reply Group is seeking a Service Desk Manager to lead a mature, remote-enabled support function for 400+ analysts. You will orchestrate triage, incident resolution, and escalation to Cloud/Software Engineering teams, while fine-tuning Jira workflows to optimize performance. With … 5+ years in leadership and active UK SC clearance, you will drive continuous service improvements, maintain high customer satisfaction, and align operations with complex client needs in a #J-18808-Ljbffr ...