1 of 1 Service Desk Officer Jobs in Edinburgh

passion that shapes our culture, and our people that make it a great place to work. PURPOSE OF JOB: We are seeking a customer service driven Service Desk Officer to join our team on a 12-month fixed term basis in Adelaide (Edinburgh Parks or Adelaide … CBD). As a Service Desk Officer, you will be responsible for the processing and coordination of appropriate and timely responses to requests for support and incident reports, including channelling requests for help to appropriate teams for resolution, monitoring resolution activity and keeping customers appraised of progress … towards service resolution. Outside of these activities, there will be some additional opportunities to take on project work that will help develop your skills and build your capability. PRINCIPAL ACCOUNTABILITIES: The ability to contribute to timely responses and recommendations on support requests and continuous improvement strategies to customer problems More ❯