3 of 3 Service Desk Officer Jobs in the UK

the UKs public services and help families and individuals with targeted financial support. Covert Operations, Digital Exploitation (CODE) sits within HMRCs wider Fraud Investigation Service (FIS) responsible for the departments civil and criminal investigation work. FIS ensures that HMRC has an effective approach to taking on the most serious … fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. This requires specialist network and technology, which the Service Desk team is responsible for supporting. Are you passionate about providing great customer service? Driving customer service excellence across the team … want to develop Management skills? This is a great opportunity to develop your career and get experience in managing a team. Working with the Service Desk Manager you will ensure all aspects of running the team are covered including rotas, leave, sickness, communicating with users, leading meetings and More ❯

the UKs public services and help families and individuals with targeted financial support. Covert Operations, Digital Exploitation (CODE) sits within HMRCs wider Fraud Investigation Service (FIS) responsible for the departments civil and criminal investigation work. FIS ensures that HMRC has an effective approach to taking on the most serious … fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. This requires specialist network and technology, which the Service Desk team is responsible for supporting. Are you passionate about providing great customer service? Driving customer service excellence across the team … want to develop Management skills? This is a great opportunity to develop your career and get experience in managing a team. Working with the Service Desk Manager you will ensure all aspects of running the team are covered including rotas, leave, sickness, communicating with users, leading meetings and More ❯

passion that shapes our culture, and our people that make it a great place to work. PURPOSE OF JOB: We are seeking a customer service driven Service Desk Officer to join our team on a 12-month fixed term basis in Adelaide (Edinburgh Parks or Adelaide … CBD). As a Service Desk Officer, you will be responsible for the processing and coordination of appropriate and timely responses to requests for support and incident reports, including channelling requests for help to appropriate teams for resolution, monitoring resolution activity and keeping customers appraised of progress … towards service resolution. Outside of these activities, there will be some additional opportunities to take on project work that will help develop your skills and build your capability. PRINCIPAL ACCOUNTABILITIES: The ability to contribute to timely responses and recommendations on support requests and continuous improvement strategies to customer problems More ❯