2 of 2 Service Desk Specialist Jobs in the UK excluding London

Overview We are recruiting for an I.T. Service Desk Specialist to join the team at our Corporate site in Fresno, CA. This position reports to the Director of Information Technology and is accountable for tier 1 support to clinic employees, administration employees, physicians, and affiliates that use … services provided by the IT Department. This position ensures all service requests are documented in the department's Information Technology Service Management (ITSM) systems. Responsibilities Summary of Responsibilities: Provides effective first-line interface with users seeking IT support. Receives calls for support, records and tracks incidents and complaints … keeping customers advised on request status and progress. Makes initial assessment of requests, attempts to resolve simple issues, or escalates to the appropriate service support staff. Other duties and projects as assigned. Qualifications EDUCATION: Associate degree or equivalent preferred. LICENSE/CERTIFICATION: Information Technology certifications preferred. Valid driver's More ❯

Job Title: 1st Line Support Analyst Location: London Type: Full-Time Job Overview: DVF Recruitment is currently seeking a dedicated and customer-focused 1st Line Support Analyst for a leading firm. As the first point of contact for all IT More ❯