6 of 6 Service Desk Support Jobs in England

Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS and Exchange Server is required for a leading IT management solutions provider based in … and 2 Days per Week from Home) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols … network administration and troubleshooting, Windows Server OS, SQL, IIS and Exchange Server. Working as a Technical Support Engineer/IT Service Desk Analyst you will join the team to manage support cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT More ❯

ITS Support Manager, Global Service Desk (GSD) At Amazon, we strive to be Earth's most customer-centric company where we can find and discover anything we want to buy online. We hire the world's brightest minds, offering them an environment in which one can relentlessly … business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun. Amazon's IT Services Support team provides highly-available IT support for Amazon employees worldwide. We provide support for all used client applications, operating systems, email, VPN … group of leaders to define the priorities and track the metrics and key performance indicators within the organization as a whole. You will hold service owners accountable to resolve issues on behalf of your customers. Key job responsibilities Responsibilities include: • Leading a team of Support Engineers. Recognizing inefficiency More ❯

2nd line IT Service Desk Support Manchester – Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide first … and second line support to users on applications such as Windows 10, Office 365, Adobe and other industry specific applications such as iManage and Intapp. Full training would be offered for applications you are not familiar with, providing you have solid support experience in Windows applications. Exceptional customer … are also offered. Some key skills/experience required in addition to the above: Proven commercial experience working in a similar customer facing IT support function Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint Experience with logging and tracking support issues in Service Management Toolsets More ❯

IT Services Support Specialist, IT Services Global Service Desk (GSD) Job ID: Amazon UK Services Ltd. Amazon's IT Services Support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support … online requests on behalf of Amazon employees worldwide. Candidates who are successful will be required to work on a rotational schedule. The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures … this can change as per business requirements. You will be required to attend meetings within the Edinburgh office. Key job responsibilities Provides comprehensive technical support to Amazon Corporate employees worldwide. Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely More ❯

As a Support Analyst you will work within our Best Practices to provide Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. * To provide Service Desk support to clients via … telephone and chat * Logging and updating support tickets within the Company's Incident Management Application * Resolving support calls in a quick and efficient manner whilst meeting SLA's * To escalate calls where necessary to the Desktop Team and/or Infrastructure Team * To complete company provided training to More ❯

IT Service Desk | 1st/2nd Line | IT Support My client is a household name with offices in Epping; the role will be onsite Monday to Friday. This is an exciting opportunity requiring initiative and drive in a fast-moving and dynamic service. As the Service Desk Analyst, you would be a key member of the IT Service Team. Duties include first and second response to day-to-day provision of IT support and advice for requests or incidents, following the ITIL process. You will be required to use an IT data … system to carry out ticket management and liaise with our customers in person, virtually, by telephone or via appointments. Providing crucial information to the Service Manager when major incidents are affecting service delivery to our customers and residents. Previous experience in IT support is essential, ideally 1+ More ❯