Service Desk Support Jobs in England

Service Desk Support
UK > England

The median Service Desk Support salary in England is £28,000 per year, according to job vacancies posted during the 6 months leading to 14 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
14 May 2025
Same period 2024 Same period 2023
Rank 614 751 797
Rank change year-on-year +137 +46 +134
Permanent jobs requiring a Service Desk Support 75 80 139
As % of all permanent jobs advertised in England 0.15% 0.093% 0.15%
As % of the Job Titles category 0.17% 0.099% 0.17%
Number of salaries quoted 63 73 125
10th Percentile £25,500 £21,000 £23,500
25th Percentile £25,750 £23,750 £25,000
Median annual salary (50th Percentile) £28,000 £27,500 £30,000
Median % change year-on-year +1.82% -8.33% +11.11%
75th Percentile £35,500 £33,750 £36,500
90th Percentile £45,000 £47,500 £46,600
UK median annual salary £28,000 £30,000 £30,000
% change year-on-year -6.67% - +13.21%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 44,309 80,989 82,470
% of permanent jobs with a recognized job title 90.72% 94.48% 91.56%
Number of salaries quoted 24,260 60,410 52,484
10th Percentile £30,000 £28,500 £32,500
25th Percentile £41,250 £38,250 £45,000
Median annual salary (50th Percentile) £57,500 £53,500 £60,800
Median % change year-on-year +7.48% -12.01% +1.33%
75th Percentile £75,000 £71,613 £82,500
90th Percentile £97,500 £91,250 £100,000
UK median annual salary £56,500 £52,500 £60,000
% change year-on-year +7.62% -12.50% -

Service Desk Support
Job Vacancy Trend in England

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support in England

Service Desk Support
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Support in England.

Salary trend for Service Desk Support in England

Service Desk Support
Salary Histogram in England

Salary distribution for jobs citing Service Desk Support in England over the 6 months to 14 May 2025.

Salary histogram for Service Desk Support in England

Service Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the England region over the 6 months to 14 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +120 22 £37,500 +7.14% 2
South East +100 21 £27,000 -0.92% 2
North of England +39 19 £28,000 +14.29% 2
North West +14 18 £28,000 +33.33% 1
Midlands +62 6 £26,000 -
East of England +48 6 £28,000 +1.64%
East Midlands +36 6 £26,000 +18.18%
South West +107 1 £31,250 -10.71%
Yorkshire +54 1 - - 1
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 14 May 2025, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Support in the job title.

1 46 (61.33%) Windows
2 42 (56.00%) Microsoft 365
3 41 (54.67%) Microsoft
4 29 (38.67%) Social Skills
5 28 (37.33%) ITIL
6 27 (36.00%) Customer Service
7 25 (33.33%) Problem-Solving
8 22 (29.33%) Windows 10
9 16 (21.33%) Law
9 16 (21.33%) Microsoft Office
9 16 (21.33%) Active Directory
10 15 (20.00%) SharePoint
11 13 (17.33%) Retail
12 12 (16.00%) SLA
13 11 (14.67%) ITSM
14 10 (13.33%) ServiceNow
15 9 (12.00%) Network Monitoring
15 9 (12.00%) Analytical Skills
16 8 (10.67%) Virtual Desktop
16 8 (10.67%) Confluence
16 8 (10.67%) Degree
16 8 (10.67%) JIRA
16 8 (10.67%) Finance
16 8 (10.67%) SQL
16 8 (10.67%) SQL Server
17 7 (9.33%) LAN
17 7 (9.33%) VLAN
18 6 (8.00%) Microsoft PowerPoint
18 6 (8.00%) Microsoft Intune
18 6 (8.00%) Azure

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (20.00%) SharePoint
2 8 (10.67%) Confluence
3 2 (2.67%) Microsoft Exchange
Applications
1 16 (21.33%) Microsoft Office
2 6 (8.00%) Microsoft PowerPoint
3 3 (4.00%) Microsoft Excel
Business Applications
1 1 (1.33%) assyst
Cloud Services
1 42 (56.00%) Microsoft 365
2 6 (8.00%) Azure
3 4 (5.33%) Entra ID
3 4 (5.33%) OneDrive
4 3 (4.00%) Mimecast
4 3 (4.00%) SaaS
Communications & Networking
1 7 (9.33%) LAN
1 7 (9.33%) VLAN
2 6 (8.00%) Wireless
3 4 (5.33%) WAN
3 4 (5.33%) Wi-Fi
4 3 (4.00%) Broadband
4 3 (4.00%) Firewall
4 3 (4.00%) PBX
4 3 (4.00%) TCP/IP
4 3 (4.00%) VoIP
5 2 (2.67%) DHCP
5 2 (2.67%) DNS
6 1 (1.33%) IPsec
6 1 (1.33%) Network Security
6 1 (1.33%) VPN
Database & Business Intelligence
1 8 (10.67%) SQL Server
Development Applications
1 8 (10.67%) JIRA
General
1 29 (38.67%) Social Skills
2 16 (21.33%) Law
3 13 (17.33%) Retail
4 9 (12.00%) Analytical Skills
5 8 (10.67%) Finance
6 6 (8.00%) Telecoms
7 5 (6.67%) Legal
8 4 (5.33%) Banking
9 1 (1.33%) Aerospace
9 1 (1.33%) Organisational Skills
9 1 (1.33%) Public Sector
Miscellaneous
1 3 (4.00%) Blackberry
1 3 (4.00%) Fat Client
1 3 (4.00%) iPhone
1 3 (4.00%) Thin Client
1 3 (4.00%) Video Conferencing
2 1 (1.33%) Driving Licence
2 1 (1.33%) Robotics
2 1 (1.33%) Virtual Team
Operating Systems
1 46 (61.33%) Windows
2 22 (29.33%) Windows 10
3 4 (5.33%) Windows Server
4 3 (4.00%) Windows 7
5 1 (1.33%) Linux
5 1 (1.33%) Red Hat Enterprise Linux
Processes & Methodologies
1 28 (37.33%) ITIL
2 27 (36.00%) Customer Service
3 25 (33.33%) Problem-Solving
4 11 (14.67%) ITSM
5 9 (12.00%) Network Monitoring
6 6 (8.00%) Service Delivery
6 6 (8.00%) Service Management
7 5 (6.67%) Change Management
8 3 (4.00%) Antivirus Management
8 3 (4.00%) CRM
8 3 (4.00%) Customer Experience
8 3 (4.00%) Customer-Centricity
8 3 (4.00%) Data Management
8 3 (4.00%) Incident Management
8 3 (4.00%) Innovative Thinking
8 3 (4.00%) Migration
8 3 (4.00%) Ticket Management
9 2 (2.67%) Application Packaging
9 2 (2.67%) Mentoring
9 2 (2.67%) Problem Management
Programming Languages
1 8 (10.67%) SQL
2 1 (1.33%) Bash
Qualifications
1 8 (10.67%) Degree
2 6 (8.00%) Microsoft Certification
3 3 (4.00%) ITIL Certification
4 2 (2.67%) Security Cleared
5 1 (1.33%) RHCSA
5 1 (1.33%) SC Cleared
Quality Assurance & Compliance
1 12 (16.00%) SLA
2 4 (5.33%) Accessibility
3 2 (2.67%) PMO
3 2 (2.67%) QA
System Software
1 16 (21.33%) Active Directory
2 8 (10.67%) Virtual Desktop
3 3 (4.00%) XenApp
Systems Management
1 6 (8.00%) Microsoft Intune
2 2 (2.67%) SCCM
3 1 (1.33%) Jamf Pro
3 1 (1.33%) Nagios
Vendors
1 41 (54.67%) Microsoft
2 10 (13.33%) ServiceNow
3 6 (8.00%) Citrix
4 4 (5.33%) Cisco
4 4 (5.33%) iManage
5 3 (4.00%) Adobe
5 3 (4.00%) Dell
5 3 (4.00%) Draytek
5 3 (4.00%) HP
5 3 (4.00%) Intapp
5 3 (4.00%) Ubiquiti
5 3 (4.00%) WatchGuard
6 1 (1.33%) Red Hat
6 1 (1.33%) SolarWinds
6 1 (1.33%) Sun