1 of 1 Service Desk Support Jobs in Epping

IT Service Desk | 1st/2nd Line | IT Support My client is a household name with offices in Epping; the role will be onsite Monday to Friday. This is an exciting opportunity requiring initiative and drive in a fast-moving and dynamic service. As the Service Desk Analyst, you would be a key member of the IT Service Team. Duties include first and second response to day-to-day provision of IT support and advice for requests or incidents, following the ITIL process. You will be required to use an IT data … system to carry out ticket management and liaise with our customers in person, virtually, by telephone or via appointments. Providing crucial information to the Service Manager when major incidents are affecting service delivery to our customers and residents. Previous experience in IT support is essential, ideally 1+ More ❯