IT Senior Support Analyst/Senior Service Desk/Support Analyst
Guildford, Surrey, South East, United Kingdom
DGH Recruitment
IT Senior Support Analyst/Senior Service Desk/Support Analyst A fantastic opportunity has arisen for a IT Senior Support Analyst/Senior Service Desk/Support Analyst to join our Guildford based law firm on a permanent basis. IT Senior … Support Analyst/Senior Service Desk/Support Analyst Responsibilities and Duties: * Provide exceptional, high quality IT support to regional offices to consistently meet customer expectations. * Always maintain a customer-focused approach and build relationships with key customers. * Oversee the Regional Team to ensure they … maintain a consistent and professional standard of support and adhere to defined policies and procedures. * Utilise advanced technical expertise to address complex and challenging customer queries and requests and provide guidance to UK Regional team members to facilitate ticket progression. * Proactively monitor team member and account admin queues to More ❯
Employment Type: Permanent
Salary: £45,000
Posted: