2nd Line Engineer (ServiceDeskSupport) £32,000 GBP Bonus Onsite WORKING Location: Guildford, South East - United Kingdom Type: Permanent Role: 2nd Line Support Engineer (ServiceDeskSupport) Work Type & Location: Fareham - On-site, 5 days a week Role Type: Permanent Start Date: ASAP Must hold active SC or be eligible* We're … looking for a 2nd Line Support Engineer to join a growing technical support team in Fareham . This is a fully on-site role, ideal for someone with a good understanding of IT support who's looking to build a career in infrastructure, desktop, and servicedesksupport within a structured and well-supported … environment. You'll be providing support to end users in a live, customer-facing training environment, working on ticketed support issues, imaging, installations, user management and occasional project work. This is a great opportunity to grow your technical skills with access to Udemy courses , hands-on experience, and clear internal progression pathways. As a 2nd Line SupportMore ❯
ServiceDesk Team Leader/IT Support Team Lead who has great team leadership and management skills with strong Google Workspace, Windows Server and Active Directory experience is required to work on a busy Helpdesk onsite at a School in Battersea, South West London. SALARY: £40,000 per annum with up to £6,000 Bonus Benefits (see … Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a ServiceDesk Team Leader/IT Support Team Lead who has great team leadership and management skills with strong Google Workspace, Windows Server and Active Directory experience. Working … as the ServiceDesk Team Leader/IT Support Team Lead you'll be instrumental in driving operational excellence. Your responsibilities will include leading and managing a team of 1st and 2nd Line ServiceDesk Engineers, which includes supporting, coaching and ongoing development of the team. As the ServiceDesk Team Leader/ More ❯
Helpdesk Administrator or ServiceDesk Coordinator London IT Support Firm £30,000 to £35,000 (dep exp) Helpdesk Administrator in London or ServiceDesk Coordinator. We’re seeking a highly organised and proactive Helpdesk Administrator or ServiceDesk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of … keeping things running smoothly behind the scenes, ensuring requests and tasks are logged, tracked, and resolved efficiently. Key Responsibilities Act as the first point of contact for all incoming support queries Log and monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to … follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests and interventions Support reporting activities to help identify trends and improve service delivery About You Previous experience in a helpdesk, servicedesk, or administration role Confident communicator with strong organisational skills Able to More ❯
Help Desk/ServiceDeskSupport - Office365, TCP, AD, SLAs New Permanent opportunity for someone with 1st/2nd/3rd line support experience to join our clients ServiceDesk Team based in Surrey. Experience of support across an IT Infrastructure is needed (from Windows to Networking to End Users) The role More ❯
SC Cleared ServiceDeskSupport Analyst Main responsibilities: This is a Technical Role within a ServiceDesk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance … degree of ambiguity Proven track record of performing under pressure Great attention to detail and able to adopt new process and procedures An attitude towards delivering top quality customer service in a challenging environment Essential Skills required: Experience of having worked in a previous helpdesk environment within the IT sector Desirable skills: Good knowledge of remote control technology/… applications TCP/IP knowledge Knowledge or awareness of network infrastructures and terminologys HP Service Manager 7 ITIL Foundation MCP/MCSE Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010 The candidate should have experience of Active Directory including Admin Functions Exchange Admin More ❯