1 of 1 Service Desk Team Leader Jobs in Manchester

We are looking to recruit an IT Service Desk Team Lead to join our existing service team. The IT Service Desk Team Lead is responsible for supervising and supporting the day-to-day operations of the 1st Line Support team, ensuring the timely and … effective resolution of technical issues and service requests. This role combines hands-on technical expertise with leadership responsibilities, driving the team to deliver excellent customer service and maintain operational efficiency. The Team Lead serves as the first escalation point for complex user issues and works closely with 2nd Line and Infrastructure teams … to ensure seamless IT service delivery. KEY RESPONSIBILITIES: Lead, mentor, and support a team of 1st Line Support Analysts, fostering a positive and high-performance culture. Manage daily workloads, monitor ticket queues, and ensure appropriate coverage across shifts. Oversee the logging, categorization, and resolution of incidents and requests, ensuring SLA compliance. Act as the primary escalation More ❯