2 of 2 Service Desk Team Leader Jobs in the North West

new platform's potential. So, if you want to help shape the future of betting and gaming, then it's to time to join us. Job Purpose The Service Team Lead at Betfred Technology will be responsible for the day-to-day management of the 24 x 7 Service Desk Function for … the Betfred Group, taking ownership of all incidents and service requests and ensuring they are processed in-line with Dept SLA’s and adhering to defined processes. Working closely with wider Tech Ops functions, the Service Desk Team Lead will look to mature existing processes and develop working practices to improve productivity … and performance across IT Service, keeping Business and IT Governance requirements at the forefront. Job Duties Ownership and management of all incidents and service requests and ensure all are handled according to agreed procedures. Analyse service delivery performance to identify actions required to maintain or improve levels of service. Initiate and report on actions More ❯

Social network you want to login/join with: Service Desk Team Leader, Senior Service Desk Analyst, Office based, Liverpool. PLEASE NOTE: This is not a hybrid role, you will be required to work in the office 5 days a week. My client, a growing name in the retail … area is looking for a Service Desk Team Leader OR a Senior Service Desk Technician/Engineer who is ready to step into a team leader role to assist the Service Desk Manager with the general running of the Service Desk. Key Responsibilities for the Service Desk Team Leader role include; * Assist the Service Desk Manager in supervising the Service Desk staff. * Handle the IT support queue when needed. * Assist the IT Support/Service Desk technicians with incident More ❯