Service Desk Team Leader
- Hiring Organisation
- XACT PLACEMENTS LIMITED
- Location
- Reading, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £55,000
Your Mission Take the reins of my clients 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront ...