2 of 2 Service Desk Technician Jobs in Dorset

1st Line IT Service Desk Technician - Temporary - Bournemouth - £13.19 ph Are you tech-savvy, customer-focused, and passionate about delivering high-quality IT support? Are you available immediately? If yes, then read on to discover what's on offer! Our client is looking for a Service Desk Technician to join a fast-paced organisation … integrated tools, and IT equipment. Key Responsibilities: Act as the first point of contact for all IT-related enquiries and support requests from internal users Deliver, support, and promote Service Desk processes aligned with the ITIL framework Manage and maintain the Service Desk system, including accurate call logging, technical note taking, and user-friendly issue resolution … IT inductions and set up equipment for new users Offer on-site IT support for internal events, such as meetings and presentations Promote and encourage the use of self-service tools, including knowledgebase articles and user guides Contribute to the creation and maintenance of documentation for repeat technical issues and support resources Collaborate with internal teams and external service More ❯

1st Line Support Help Desk IT Support Technician IMMEDIATE START £13.19ph – 37.5 hours per week? Bournemouth - on site 5 days per week ( NON - NEGOTIABLE )? 3months – for the right person possibility of permanent role Are you passionate about technology and love helping others? Are you looking for an opportunity to get in IT? Do you thrive in a fast … paced environment where every day brings new challenges? If so, we have the perfect opportunity for you! The role Efficiently log IT incidents and service requests using a ticket system. Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary. Perform remote troubleshooting through diagnostic techniques and … ensure high-standard triaging of calls. Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications. Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact. Maintain excellent communication skills and a strong desire to assist others. More ❯