2 of 2 Service Desk Technician Jobs in the North West

Company description: Exertis UK Job description: Job Title: IT Service Desk Technician Company: Exertis UK Salary: £24,000 base Location: Burnley, BB12 7BF (Shift Work Monday to Friday 8am 4.30pm or 10am-6pm rotating shift pattern) Contract Type: Permanent Description: Are you looking to take your career to the next level in a fast-paced, supportive, and … rewarding environment? Join our team at Exertis UK as a Service Desk Analyst, where youll support users via the service desk and in person, issue, repair and arrange the return of all IT equipment and maintain and support the IT landscape. As part of the team, youll: Manage and resolve IT support tickets within SLA, prioritising More ❯

1st/2nd Line Service Desk Technician (Education Sector Support) Merseyside (On-Site at Primary Schools)Full-Time | 08:30 - 16:30 | Term-Time Working Hours Are you a proactive and customer-focused IT professional looking to make a real difference in the education sector? We’re looking for a 1st/2nd Line Service Desk Technician to join our expanding technical team, supporting primary schools across Merseyside. As part of a friendly and experienced 20-person tech team (10 based locally), you’ll be the face of our client’s IT support, working on-site at schools and delivering outstanding service to help staff and pupils thrive in a tech-enabled learning … environment. Key Responsibilities: Day-to-day Support Provide 1st and 2nd line technical support via our service desk (Freshdesk) and Remote Monitoring tools (Atera) Maintain and support offsite backup solutions (Altaro & MBS), and ISP filtering systems (Smoothwall) Respond to service desk queries, track issues through to resolution, and ensure client satisfaction Proactively monitor and maintain antivirus More ❯