IT Apprentice - Service Desk Technician
- Hiring Organisation
- SOUTHCO MANUFACTURING LIMITED
- Location
- Touchpoint, Wainwright Road, Worcester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,500 a year
Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...