2 of 2 Service Management Analyst Jobs in Slough

IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss … Other Business, and agree next steps where relevant. Able to run weekly meetings to review proposed changes people want to implement within the firm. Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major … changes are appropriately risk managed, prioritised, and have no adverse effect on the business Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT Service Management More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change … Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and More ❯