4 of 4 Service Management Jobs in Abingdon

drive operational excellence across all group companies and international territories, ensuring the delivery of a consistent, scalable, and high-quality security and network operations service as the business continues to grow globally. Key responsibilities include: Leading operational cyber security and network activities across the group Ensuring service consistency … experience leading a Security Operations Centre (SOC/NSOC) or cyber security function within a complex organisation. Experience in security operations, incident response, risk management, and service delivery. Experience maintaining compliance with standards such as ISO 27001 and Cyber Essentials Plus. Experience managing third-party suppliers and MSSPs. ...

Responsibilities: Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools. Manage incidents and service requests from receipt through to resolution and closure. Provide server, network, desktop and cloud-based technical support. Diagnose and resolve technical issues, with … strong focus on first-time fix. Support Microsoft 365, Windows devices, networking, wireless, printing and education-specific systems. Ensure service level agreement standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using IT service ...

desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Knowledge/experience required: Experience in a service delivery environment Working knowledge ...

Experience working within Agile and/or traditional project delivery frameworks Excellent stakeholder engagement, communication and facilitation skills Experience working within ITIL or IT Service Management environments Strong analytical, problem-solving and process improvement capabilities Degree or equivalent experience in a relevant field BCS Business Analysis, Agile ...