4 of 4 Service Management Jobs in Oxfordshire

Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources). Within theassessment marketwe are experts inproviding solutions foronline exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels,and professional qualifications. Each year … a decadewe havebeen partnering with the world's leading awarding bodies to deliver intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : Responsibilities Assessment Service Consultant is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Assessment Service Management Team. It … is a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders. Assessment Service Consultant is focused on successfully owning and managing the delivery of the operational services for live examinations. They are also responsible for the delivery of an examination session, service from More ❯

a full driving licence and access to a vehicle are essential. IT Support Technician - Key Responsibilities: Manage all incidents and customer requests from receipt to resolution and closure. Ensure service level agreements (SLAs) are consistently met. Complete all administrative tasks and documentation promptly. Maintain accurate records using IT Service Management tools. Promote best practices and follow change … Server and Active Directory. Experience administering Office 365. Exposure to Cloud support (desirable). Experience working with SLAs. Excellent organisational skills with the ability to prioritise effectively. Outstanding customer service and communication skills. Previous experience in a customer-facing role. Why Join This Company? Access to a personalised training platform. Skills assessments and tailored progression plans. Official Microsoft Gold More ❯

who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best … Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner More ❯

with technical leads to enhance internal workflows and security processes. Essential Knowledge, Skills and Experience: Hands-on experience with cloud infrastructure, ideally Oracle Cloud (OCI), including provisioning, configuration, and service management. Proficient with Terraform or similar IaC tools. Skilled in implementing and maintaining CI/CD pipelines (e.g., GitHub Actions), especially with automated security testing. Strong knowledge of containerisation More ❯