20 of 20 Service Management Jobs in Oxfordshire

This is a role for someone who takes ownership, builds structure, and makes service delivery something the business and its customers can genuinely rely on. Westbase.io operates across three core service delivery pillars: Staging and Configuration, Field Services, and NOC Services (delivered via Westbase 24/7). … business scales, structured service governance, commercial delivery discipline, and repeatable project management are becoming critical to how we grow and retain customers. The Service Delivery Manager is a central role within the Service and Technical Directorate. You’ll own the end-to-end delivery experience ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

looking for an experienced SAP SuccessFactors Service Lead based in the United Kingdom to lead service delivery, solution governance and continuous improvement across a global SAP SuccessFactors landscape. The role requires broad knowledge across most SAP SuccessFactors modules, strong integration experience, sound platform and testing knowledge … ability to coordinate functional, technical and business stakeholders in a hybrid working environment. The Service Lead will maintain a stable and high-quality service while guiding enhancements, releases, implementation activities, cross-module design decisions and integration outcomes. The individual will act as a senior point of contact ...

faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted … business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. The Change & Adoption Lead will be the primary driver of IT service experience transformation, acting as the critical interlock between IT Service & Operations and our 5,500 employees globally. This role owns ...

delivery of IT Services needed to run the Press, including Infrastructure, End User Services, Enterprise Applications and Product Applications and platforms. The Technology Partner Management function is a shared service responsible for maximising the value and effectiveness of our supplier relationships from a cost and performance perspective. … Finance and Legal. The Technology Partner Manager must have broad, advanced level expertise in technology outsourced services and products, retained technology organisation operations, cost management, contract management, supplier relationship management and commercial negotiations, in order to lead functions and supplier resources to develop and deliver strategies ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will … experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated, preferably in business or management, or equivalent relevant experience ...

standards and frameworks to ensure consistency, security, and excellence.Optimize Linux systems for performance, availability, and compliance through proactive monitoring.Participate in CCRBs and drive continual service improvements.Provide 24x7 on-call support on rotation for incidents and maintenance.Use Jira Service Management and ITSM tools to manage escalations, track issues … Computer Science, Computer Engineering, Information Systems, or related field.Key Skills & ExperienceEssentialSeveral years of Linux administration experience, ideally in an HPC environment.Strong troubleshooting and IT service management skills.Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).Experience with Docker and container orchestration.Scripting skills (Bash, Python, Perl).Strong ...

frameworks to ensure consistency, security, and excellence. Optimize Linux systems for performance, availability, and compliance through proactive monitoring. Participate in CCRBs and drive continual service improvements. Provide 24x7 on-call support on rotation for incidents and maintenance. Use Jira Service Management and ITSM tools to manage escalations … Computer Engineering, Information Systems, or related field. Key Skills & ExperienceEssentialSeveral years of Linux administration experience, ideally in an HPC environment. Strong troubleshooting and IT service management skills. Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).Experience with Docker and container orchestration. Scripting skills (Bash, Python ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding … ABAP or experience with other programming languages would be highly advantageous Experience managing and coordinating third-party suppliers and external support partners Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering ...

more.About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments.In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

resilience. Drive continuous improvement through automation, monitoring and modern infrastructure practices. Manage third-party suppliers, technology partners and infrastructure vendors. Maintain IT governance, asset management, capacity planning and documentation standards. Essential Experience 8+ years' experience in IT infrastructure, enterprise IT or technical operations. Proven experience supporting R&D, laboratory … delivering infrastructure projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership ...

seed rounds in women's health in Europe last year, alongside grant funding. Within months of founding we operationalised a CQC-registered multidisciplinary healthcare service, have already cared for hundreds of women, and been featured in The Times. Cofounders: Dr Sujitha Selvarajah (NHS OBGYN Doctor, global public health background … health, who wants to lead a team of clinicians and help them grow, and who is energised by the challenge of building a service that does not yet exist in the way it should. You will lead the multidisciplinary clinical team, own the continuous improvement cycle, and turn every ...

Business Systems Manager and Junior IT Analyst, creating a supportive team environment where technical knowledge is shared and people can grow. Managing operational workload, service performance and third-party technology partners, ensuring we deliver a responsive and effective service across the business. Keeping technical documentation, processes and knowledge … helping us build a consistent and scalable IT function. THE TALENT YOU'LL BRING Strong experience across IT operations, infrastructure, systems support and technical service delivery. Experience managing Microsoft 365, devices, connectivity and core technology platforms within a busy business environment. A strong understanding of business systems such ...

Role Purpose As part of the UK ADM Centre of Excellence, the Senior Solution Director shapes and leads complex Managed Service solutions that enable client transformation, business growth, and measurable outcomes. The role supports the full sales lifecycle, from early opportunity shaping through solution development, commercial positioning, proposal creation … client presentation. Working across existing and prospective clients, the role combines deep ADM expertise with consulting, commercial, and stakeholder management capabilities to develop differentiated solutions underpinned by AI, Data, Agile, Product-Centric Delivery, Cloud, Automation and Managed Services innovation. The Senior Solution Director acts as a trusted advisor ...

well as delivering social value to the UK with our products and services.We're looking for a Product Support Engineer to join our Service Operations team, supporting the Crowsnest Mission System and associated laboratory, network and support environments. This is an excellent opportunity for a technically capable and self … play a key role in the through-life support of complex defence systems. You'll provide technical expertise across product support, laboratory management, network administration and customer support activities, helping to ensure systems remain operational, secure and fit for purpose.Working closely with engineering teams, programme stakeholders and customers ...

Westbase.io is seeking a Service Delivery Manager to own the end-to-end delivery experience across Staging and Configuration, Field Services, and NOC Services. You will chair service reviews, manage expectations, and drive structured governance and project delivery frameworks. This is an ownership role with cross‐functional collaboration … focus on measurable delivery outcomes. You’ll coordinate with Technical, Pre‐Sales, Field Services, and NOC teams, leverage Jira Service Management, #J-18808-Ljbffr ...

automation technology and general desktop environments.Act as the first point of contact for IT issues, resolving incidents, coordinating escalations and ensuring smooth IT service delivery across the site.Support new business requirements and project activity, from system installations and testing to deployment, release planning and documentation.Manage hardware procurement, repairs … configuration while ensuring IT equipment, infrastructure and systems remain compliant, secure and fully operational.Deliver user training, create test scripts, support change management processes and maintain high‐quality IT documentation in line with governance and regulatory standards.Travel as needed to our Banbury site to provide hands‐on IT support, ensuring ...

defining our version control, auditingand engineering procedures around delivering production software for deployed systems.Additionally, the role will involve somemaintenanceof physical on-site hardware, network management, server administrationto support our in-house research labs.The successful candidate will ideallypossessa solid technical background in both systems engineering and software development. Job Responsibilities … automationexpertise: Strong Linux systems administration skills, including networking, permissions, servicemanagementand troubleshooting, together withproficiencyin automation and scripting using Python,Bashor similar languages. Configuration and release management: Practical experience with Git-based development workflows, automated testing, artifactrepositoriesand versioned releases, with an understanding of how tomaintaintraceability between source code, build environments, deployedsoftwareand ...