2 of 2 Service Management Jobs in Barrow-in-Furness

Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners * Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Special Requirements or Accreditations Technical Architect - Barrow-in-Furness 5 days on-site - £(Apply online only) per day inside ...

will play a key role in delivering high-quality IT support services while ensuring incidents and requests are resolved efficiently and within agreed service levels. Your responsibilities will include: Providing 2nd line technical support , resolving incidents within SLA targets and maintaining a low incident rate. Completing assigned tasks accurately … including system builds, configuration, and registry settings. Experience using Microsoft Office applications . Basic understanding of SCCM and Active Directory . Familiarity with IT service management tools such as ServiceNow or similar platforms. Understanding of networking concepts including LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/ ...