1 of 1 Service Management Jobs in Basildon

on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future. Role Overview The ICT Service Desk Senior (Team Lead) is responsible for ICT Technicians (2nd … line), leading escalations for the Sureserve Service Delivery Team and managing projects the team is involved with. The role requires high quality technical support, systems maintenance, and service delivery across the organisation, as well as continual service improvement. This role combines hands-on technical expertise with leadership and mentoring responsibilities of ICT Technicians (2nd line) to ensure … Monitor system performance and security, responding proactively to potential risks or failures. Lead or contribute to ICT projects, upgrades, system implementations and acquisition integrations Identify opportunities to improve processes, service delivery, and system reliability. Work closely with other ICT teams and departments to deliver integrated technology solutions. Document technical procedures, policies, and knowledge base articles. Ensure compliance with ICT More ❯