4 of 4 Service Management Jobs in Essex

Service Desk Analyst - VIP Support £35,00 to £40,000 Chelmsford - 5 days onsite A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine … infrastructure and technology within a corporate environment. The main focus of this role is to provide expert-level IT support and ensure efficient service management within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software ...

digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between both Trust sites resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role … essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware to resolve incidents for end users both over the phone ...

provision of expert advice across a range of information technology areas such as application, training and hardware support. Using a recognised IT Service Management system, support training and advice is delivered in accordance with the Trusts published service level agreements, information policies and good practice. The individual … assess, research, test and resolve complex issues on a variety of systems and hardware. The role requires a good understanding and application of customer service throughout the lifecycle of requests. The planned equipment refresh programme will function as an operational function but will plan work using typical project methodology. ...

devices. Ensure data security by implementing and maintaining robust security measures, such as firewalls, intrusion detection systems, and encryption protocols. Lead vulnerability and patch management activities to identify and remediate security vulnerabilities in IT systems and applications, with support from managed SOC. Monitor and maintain network reliability by troubleshooting … department, creating a culture of continuous improvement and managing a programme of change across all systems and processes. Support the senior management team across the business where IT plays an enabling role to achieve their goals. Evaluate, recommend, and implement new technologies to enhance efficiency and productivity across ...