2 of 2 Service Management Jobs in Essex

on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future. Role Overview The ICT Service Desk Senior (Team Lead) is responsible for ICT Technicians (2nd … line), leading escalations for the Sureserve Service Delivery Team and managing projects the team is involved with. The role requires high quality technical support, systems maintenance, and service delivery across the organisation, as well as continual service improvement. This role combines hands-on technical expertise with leadership and mentoring responsibilities of ICT Technicians (2nd line) to ensure … Monitor system performance and security, responding proactively to potential risks or failures. Lead or contribute to ICT projects, upgrades, system implementations and acquisition integrations Identify opportunities to improve processes, service delivery, and system reliability. Work closely with other ICT teams and departments to deliver integrated technology solutions. Document technical procedures, policies, and knowledge base articles. Ensure compliance with ICT More ❯

You’ll be responsible for ensuring the smooth operation of IT services across multiple client sites, working closely with end users and the wider technical team to deliver exceptional service and technical excellence. Key Responsibilities Deliver Level 2 IT support for desktops, laptops, mobile devices, and peripherals. Diagnose and resolve hardware, software, and network-related issues. Install, configure, and … accurate IT asset and inventory records. Provide onsite support for AV and meeting room technologies. Implement and uphold IT security policies and endpoint protection standards. Assist with user account management, including password resets and permissions. Participate in IT projects, rollouts, and infrastructure upgrades. Document technical processes, solutions, and user guides. Deliver end-user training and promote IT best practices. … Skills & Competencies Proven experience providing Level 2 IT support in a corporate or managed service environment. Strong troubleshooting skills across Windows, macOS, and Linux platforms. Proficiency with Microsoft 365 administration (Outlook, SharePoint, Teams). Solid understanding of Active Directory, Group Policy, and user management. Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS, VPN, VLANs). Familiarity with More ❯