Manager Location: UK - On-site/Customer Locations Security Clearance: Active SC Clearance Required An exciting opportunity has arisen for an experienced Technical Team Manager to lead a dynamic service desk team responsible for delivering 1st, 2nd, and 3rd line IT support. This is a hands-on leadership role suited to someone with strong technical expertise and the ability … internal teams and external stakeholders. The successful candidate will be responsible for overseeing the delivery of IT support services across multiple sites within the UK, ensuring high standards of service through effective team management, process optimisation, and stakeholder engagement. The role also offers opportunities for personal development, with access to training and self-study resources to deepen technical … knowledge in key areas. Key Responsibilities: Lead the daily operations of the service desk, ensuring prompt resolution of incidents and service requests. Define and manage SLAs and KPIs to drive performance and maintain service quality. Develop and maintain operational procedures and team documentation. Design and implement automation workflows to enhance efficiency using ITSM platforms (e.g. Microsoft System More ❯
with a broad technical skill set, collaborating with wider teams on supporting the mission of keeping UK Defence agile and safe. Key Responsibilities: Oversee the daily operations of the service desk, ensuring timely resolution of IT issues and requests. Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create … and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage servicemanagement, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records … updated according to agreed work instructions. Escalate when necessary. Support and participate in all Change Management Activities, updating changes upon completion. Participate as a member of the Change Advisory Board (CAB). Coordinate software deployments as part of Release Management. Manage service requests that have been escalated from the 2nd Line. Manage OS and application patching as part More ❯
Manager Location: Bracknell Salary: £48k plus 3% bonus Candidates must be willing and eligible for SC clearance for this role. Job Description The Technical Team Manager will oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one's IT knowledge and management skills. The ideal candidate … supporting customers at various locations within the UK. This technical role requires liaising with key stakeholders to provide guidance and support. Key Responsibilities: Oversee the daily operations of the service desk, ensuring timely resolution of IT issues and requests. Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create … and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage servicemanagement, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records More ❯
Location: Bracknell Salary: £48k plus 3% bonus Candidates must be willing and eligible for SC clearance for this role. You will join a global IT Consultancy and oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one's IT knowledge and management skills. The ideal candidate … supporting customers at various locations within the UK. This technical role requires liaising with key stakeholders to provide guidance and support. Key Responsibilities: Oversee the daily operations of the service desk, ensuring timely resolution of IT issues and requests. Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create … and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage servicemanagement, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records More ❯
