4 of 4 Service Management Jobs in Bromley

Title: Service Desk Manager Location: Principal location Kent but may be required to work at other company customer sites. Reporting to: Service Operations Manager _ Role: To manage and own the Service Desk function of the IT Services Division within the Company. To ensure the performance of IT … support services to customers within contractually agreed metrics. Work with all departments, and all customers on a personal basis, to ensure excellent service delivery. Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers. Skills, Knowledge and Experience: Essential: ITIL Foundation … accreditation. 2-3+ years of Service Desk management experience in a busy MSP environment. 5+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support. 3+ years' experience in leading a team of technical support engineers, in server, network, and cloud technologies. Proven More ❯

. Proficiency in managing servers, storage, and data centres. Familiarity with Azure cloud platforms. Understanding virtualization and containerization (Hyper-V). Systems and Software Management Experience with operating systems (Windows Server, macOS). Knowledge of Microsoft software (Office 365, InTune). Manage and maintain Windows Active Directory (Hybrid). … Experience with Asset Management. Cybersecurity and Risk Management Understanding cybersecurity frameworks (ISO 27001, NIST). Knowledge of firewalls, IDS/IPS, and antivirus systems. Incident response and disaster recovery planning. Awareness of compliance regulations (GDPR, HIPAA, etc.). Cloud Computing Expertise in cloud services like SaaS, PaaS, and IaaS. … Managing hybrid or multi-cloud environments. Cloud migration strategies and cost management. IT Service Management Familiarity with ITIL frameworks. Experience with helpdesk systems and ITSM platforms (D365, SysAid). Emerging Technologies Ability to assess the impact of new technologies on the organization. Backup and Recovery Managing backup solutions More ❯

services and support ongoing BAU activities with strategic thinking What You’ll Bring Expertise in Microsoft Intune engineering, including reporting, workflow automation, and vulnerability management Working knowledge of other MDM platforms such as BlackBerry UEM or Workspace ONE Solid experience with Apple Business Manager , Android Enterprise , KNOX , and Google … SQL and reporting tools Understanding of Cloud technologies (Azure/AWS) and how they support mobile infrastructure ITIL knowledge and an appreciation for structured service management practices Why Join Us? Work in a global, collaborative environment where innovation is encouraged Make a real impact by supporting mission-critical More ❯

services and support ongoing BAU activities with strategic thinking What You'll Bring Expertise in Microsoft Intune engineering, including reporting, workflow automation, and vulnerability management Working knowledge of other MDM platforms such as BlackBerry UEM or Workspace ONE Solid experience with Apple Business Manager , Android Enterprise , KNOX , and Google … SQL and reporting tools Understanding of Cloud technologies (Azure/AWS) and how they support mobile infrastructure ITIL knowledge and an appreciation for structured service management practices Why Join Us? Work in a global, collaborative environment where innovation is encouraged Make a real impact by supporting mission-critical More ❯