configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT servicemanagement disciplines and documentation processes are maintained. Responsibilities The Employee’s work will be varied; however … support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. · Maintain a high degree of customer service for all support queries and adhere to IT servicemanagement principles. · Manage 1st line/Triage relationships with external IT support service provider. · Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development · Maintain and monitor IT security across the network: – Sonic Wall firewall and VPN awareness – Endpoint Anti-virus – Sophos Central – Messaging more »
streamline their workflows with our industry-specific software solutions, built with a unique technology that allows for rapid adaptation. (Think ERP, Supply Chain, Field ServiceManagement) Building strong relationships with clients and becoming a trusted advisor, offering solutions that constantly evolve to meet their needs. Being part of … collaborative spirit and a drive to win. Bonus Points for: Experience in a niche industry that aligns with target market (ERP, Supply Chain, Field ServiceManagement). A willingness to travel (some positions may require it). Ready to join a passionate team and make a real impact more »
Wimbledon, Trinity, Greater London, United Kingdom
VIQU Limited
in workplace strategies and design, who strive to enhance the daily experiences of both individuals and businesses. They offer a tailored, end-to-end service that begins with a swift understanding of the unique needs of each business, which enables them to craft and implement innovative solutions that lead … includes PCs, laptops, telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following IT servicemanagement principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk … support when necessary. The IT Support Engineer will also be responsible for managing the 1st line/Triage relationship with the external IT support service provider. Essential Requirements of the IT Support Engineer: - Managing Office 365, Azure AD, and Entra Admin functionalities. - Administering Intune and Multi-Factor Authentication (MFA more »
