1 of 1 Service Management Jobs in South London

summary The post holder's responsibilities will include the provision of a robust Trust wide switchboard, meeting the needs of customers in line with the provisions of the IT Service Level Agreements (SLA) with the Trust. The IT Switchboard services fall within the IT Service Management Department of IT which follows the ITIL standard of Service Management, empowering technology and process to ensure the users have the best possible experience and outcomes, both externally and internally for the Trust. The post holder will assist in the provision of customer support, interfacing and maintaining business and supplier relationships. To work, as required, to the Trust shift pattern. To work providing a non-judgemental courteous and … efficient service to clients, their families, outside agencies and other callers to the Trust. To receive and direct telephone calls both internally and externally and to assist managers and supervisors in the training of new staff. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their More ❯