1 of 1 Service Management Jobs in Eastleigh

smooth day-to-day operations across multiple departments. The Application Support Analyst will provide second-line support for key business applications, ensuring incidents and service requests are resolved promptly and systems perform reliably. The successful candidate will work closely with users, IT teams, and third-party vendors to troubleshoot … issues, support system enhancements, and drive continuous improvement in application functionality. Key Responsibilities: Deliver second-line support for business applications, resolving incidents and service requests within agreed SLAs. Monitor application performance, identify and address potential issues, and implement preventative measures. Liaise between users, IT teams, and third-party suppliers … configuration, development, and enhancement to meet evolving business needs. Document processes, changes, and solutions to contribute to a robust knowledge base. Support testing, change management, and implementation activities for system updates and new applications. Identify opportunities to streamline workflows and enhance system efficiency through automation or improved processes. Communicate More ❯