13 of 13 Service Management Jobs in Hampshire

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Senior Client Services Manager Posting Date: 19 Aug 2025 Function: Service Unit: Business Location: Botley, Southampton, United Kingdom Salary: Competitive with great benefits Function: Managed Service Location: Southampton - to be in commutable distance to customer site in Swanwick 3 times … per week Clearance: SC cleared or ability to meet the criteria for clearance As our Senior Client Services Manager you'll sit in Business UK - Service function, within our Managed Service team. We'll see you already acting and/or experienced in a Senior Manager role. You'll be the gatekeeper of multiple managed service contracts … servicing an Aviation client whereby you'll be accountable for the end to end Service and Delivery of the entire contract agreement. Aviation industry experience and CAA guidelines on networks is essential. You'll strategically shape BT's service and delivery strategies to meet customer goals and contractual SLAs. Being the accountable owner means building strong relationships both More ❯

Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time The role The Service Integration and Management ("SIAM") & Supplier Integration lead is responsible for delivering the integration and onboarding of suppliers to ensure seamless technical service delivery, effective relationship management, and continual service improvement. This role involves overseeing supplier contracts, undertaking technical risk assessment, cost management, evaluating third-party change notices, and developing technical integration patterns to maintain a high standard of technical service and integration with the Service Management process, and capability framework. This role would suit an individual with a background in … operational technical service delivery and business analytics looking to progress their career in the "business of IT" You will - Manage Supplier Contracts : Work on contractual agreements with suppliers to ensure compliance and alignment with service requirements, resulting in effective and reliable service delivery. - Supplier Management : In partnership with Procurement & Commercial, manage relationships with suppliers to ensure More ❯

Service Owner Service Owner (Part-time, 20 hours per week) - Salary - £37,650.00 - £43,925.00 (pro-rata, dependent on experience) - Hybrid working - 12-month Fixed Term Contract Join us and you'll have an opportunity to make an impact and be part of an organisation committed to driving sustainable outcomes. At OS, we use location data and intelligence … key role in ensuring the data & services foundational to these outcomes are current, available, resilient and secure. About the role We have an exciting part-time opportunity for a Service Owner to join the team to cover a period of maternity leave. You will work closely with and learn from existing IT Service Management colleagues (Service Owners and Operational Leads) gaining exposure to a wide range of OS products, modern working practices and technologies. You will provide governance around multiple IT Service practices ensuring Operational Level Agreements (OLAs) and customer expectations are met. You will also Monitor and provide management information on service deliverables Manage incidents ensuring all stakeholders receive timely and More ❯

Service Owner Service Owner (Part-time, 20 hours per week) - Salary - £37,650.00 - £43,925.00 (pro-rata, dependent on experience) - Hybrid working - 12-month Fixed Term Contract Join us and you'll have an opportunity to make an impact and be part of an organisation committed to driving sustainable outcomes. At OS, we use location data and intelligence … key role in ensuring the data & services foundational to these outcomes are current, available, resilient and secure. About the role We have an exciting part-time opportunity for a Service Owner to join the team to cover a period of maternity leave. You will work closely with and learn from existing IT Service Management colleagues (Service Owners and Operational Leads) gaining exposure to a wide range of OS products, modern working practices and technologies. You will provide governance around multiple IT Service practices ensuring Operational Level Agreements (OLAs) and customer expectations are met. You will also Monitor and provide management information on service deliverables Manage incidents ensuring all stakeholders receive timely and More ❯

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview: Our client are seeking a … highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the … UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation More ❯

Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves as … contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong … work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service More ❯

as a 3rd Line Cloud Support Network Engineer. This role is crucial for assisting a high-profile user community, involving daily interactions with customers and stakeholders, and utilising IT Service Management Toolsets. Monitoring of Event Management tooling, triage, and escalation are critical aspects of this position. Day-to-day of the role: Assist in the monitoring and … management of network operations using Event Management tooling. Provide high-level technical support and troubleshooting for network issues. Engage daily with customers and stakeholders using the IT Service Management Toolset. Triage and escalate issues as necessary to ensure rapid resolution. Maintain and manage network security protocols and configurations. Required Skills & Qualifications: Proficiency with VCenter NSX-T. … Experience with Cisco Firepower Management Centre. Strong knowledge of Cisco IOS. Familiarity with Cisco ISE. Experience with Juniper Switches & JUNOS. Ability to use SolarWinds for network monitoring. Understanding of Active Directory and Windows Servers. Ability to work independently and as part of a team. Excellent problem-solving skills and attention to detail. Benefits: Competitive daily rate. Opportunity to work More ❯

IT Operations Manager/Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience managing technical or professional services teams is required for a well-established, award-winning IT Solutions Provided based in Fleet, Hampshire. Previous technical experience working with HCL, IBM, Microsoft, Domino, Lotus … office in Fleet on a regular basis JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an IT Operations Manager/Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience managing technical or professional services teams. Working as … a results driven IT Operations Manager/Software Solutions Service Delivery Manager you will be responsible in leading the day-to-day operations of the Professional Services Team, ensuring exceptional service delivery across the software solutions. As the IT Operations Manager/Software Solutions Service Delivery Manager you will play a critical part in bridging technical operations More ❯

monitoring and early-warning systems. Oversee critical infrastructure platforms including O365, Cloud environments, data networks, and server/storage operations. Develop, lead, and grow high-performing infrastructure teams and service management functions. Own incident response processes and serve as the escalation lead for Priority 1 and 2 infrastructure incidents. Create and maintain service level agreements (SLAs), service catalogues, and continuous improvement frameworks. Manage non-production environments and test strategies to support business change. Deliver robust financial management, including capital planning and return on investment for infrastructure initiatives. Drive forward operational governance, compliance, and business continuity practices. What We're Looking For Essential Experience & Skills Proven leadership in a live technology operational environment. Demonstrated success in … of cloud platforms, networks, and enterprise technology systems. Track record of leading technical teams, talent development, and cross-functional collaboration. Qualifications Degree in a relevant field such as Business Management or Computer Science. Relevant industry certifications (e.g., ITIL, Lean Six Sigma). Why Apply? This is a unique opportunity to shape the future of infrastructure in a dynamic, forward More ❯

2nd Line Engineer (Service Desk Support) £32,000 GBP Bonus Onsite WORKING Location: Guildford, South East - United Kingdom Type: Permanent Role: 2nd Line Support Engineer (Service Desk Support) Work Type & Location: Fareham - On-site, 5 days a week Role Type: Permanent Start Date: ASAP Must hold active SC or be eligible* We're looking for a 2nd Line … . This is a fully on-site role, ideal for someone with a good understanding of IT support who's looking to build a career in infrastructure, desktop, and service desk support within a structured and well-supported environment. You'll be providing support to end users in a live, customer-facing training environment, working on ticketed support issues … imaging, installations, user management and occasional project work. This is a great opportunity to grow your technical skills with access to Udemy courses , hands-on experience, and clear internal progression pathways. As a 2nd Line Support Engineer, you will: Provide support to users, log and resolve service desk calls in line with SLAs. Deploy and maintain desktop images More ❯

well-established I.T solutions provider based in Fleet. The ideal candidate will be able to manage the day-to-day operations of the professional services team and ensure exceptional service delivery across software solutions. This role plays a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard … of service across software offerings, including third-party platforms. This is a hybrid role but candidates will need to be within a commutable distance of their office in Fleet. I.T Operations Manager Job Overview Oversee end-to-end delivery of customer-facing and internal IT software projects Distribute, manage and review the workload of the professional services team Produce … client meetings, site visits, and status reviews. Collaborate with the sales team to develop technical proposals and quotations. Manage internal tools and systems to support efficient operations. Prepare monthly service desk reports and key performance metrics. Ensure processes align with ISO9001 standards and support audit preparation I.T Operations Manager Job Requirements Experience in operations or service delivery within More ❯

integration tests. This is an opportunity to work on an exciting programme delivering critical infrastructure key to the future of UK Air Traffic Management. Though experience with Air Traffic Management is not required, as on-the-job training will be provided, the successful candidate will need to demonstrate integration test experience, ideally within a complex, virtualised, cloud based infrastructure. … fully functionally test across the software, network and infrastructure solution stack at all levels Preparation and Execution of Test Cases to test the system and verify safety, security, resilience, service management and other non-functional requirements Producing Test Reports and report on interim progress Documenting of test results and any defects Reporting progress, risks & issues to Engineering Management … and automated testing and how to apply these to IT application and infrastructure solutions Good oral and written communication skills, confident in technical and non-technical discussions Good time management and organisational skills ability to work with minimal supervision and direct others to do the same Enthusiastic, proactive, troubleshooting attitude with a willingness to learn new technologies Desired Skills More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with … internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are 07:00-15:00 and 11:00-19:00 Technical Requirements: VCenter NSX-T Cisco Firepower Management Centre Cisco IOS Cisco ISE Juniper Switches & JUNOS SolarWinds Active Directory Windows Servers More ❯