3 of 3 Service Management Jobs in Fareham

Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves as … contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong … work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service More ❯

2nd Line Engineer (Service Desk Support) £32,000 GBP Bonus Onsite WORKING Location: Guildford, South East - United Kingdom Type: Permanent Role: 2nd Line Support Engineer (Service Desk Support) Work Type & Location: Fareham - On-site, 5 days a week Role Type: Permanent Start Date: ASAP Must hold active SC or be eligible* We're looking for a 2nd Line … . This is a fully on-site role, ideal for someone with a good understanding of IT support who's looking to build a career in infrastructure, desktop, and service desk support within a structured and well-supported environment. You'll be providing support to end users in a live, customer-facing training environment, working on ticketed support issues … imaging, installations, user management and occasional project work. This is a great opportunity to grow your technical skills with access to Udemy courses , hands-on experience, and clear internal progression pathways. As a 2nd Line Support Engineer, you will: Provide support to users, log and resolve service desk calls in line with SLAs. Deploy and maintain desktop images More ❯

integration tests. This is an opportunity to work on an exciting programme delivering critical infrastructure key to the future of UK Air Traffic Management. Though experience with Air Traffic Management is not required, as on-the-job training will be provided, the successful candidate will need to demonstrate integration test experience, ideally within a complex, virtualised, cloud based infrastructure. … fully functionally test across the software, network and infrastructure solution stack at all levels Preparation and Execution of Test Cases to test the system and verify safety, security, resilience, service management and other non-functional requirements Producing Test Reports and report on interim progress Documenting of test results and any defects Reporting progress, risks & issues to Engineering Management … and automated testing and how to apply these to IT application and infrastructure solutions Good oral and written communication skills, confident in technical and non-technical discussions Good time management and organisational skills ability to work with minimal supervision and direct others to do the same Enthusiastic, proactive, troubleshooting attitude with a willingness to learn new technologies Desired Skills More ❯