Head of Unified Communications
Fareham, Hampshire, United Kingdom
Aerial Direct Limited
on board a Head of Unified Communications (UC), responsible for leading the delivery of managed services to customers in line with agreed SLAs, operational standards, and the company's service delivery model. This includes accountability for the performance of the service delivery team, customer satisfaction, continuous improvement, and alignment of service operations with commercial goals. The role … requires close collaboration with sales, operations, and finance teams, ensuring that service performance supports business growth and long-term customer retention. A strong understanding of unified communications and the commercial drivers of the telecommunications sector is essential. What do we offer? Holiday rising with each year of service Buy & Sell Holiday Scheme Your Birthday Off - after all it … Support Regular events and activities throughout the year including our famous Christmas Party, summer party & Employee Awards! Company pension scheme You'll get involved in: Leading and managing the Service Delivery function, ensuring services are delivered to the agreed standards, on budget, and in line with customer expectations. Overseeing resource planning, team performance, development, and engagement through effective management More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: