4 of 4 Service Management Jobs in Fareham

Our client, a leading retailer, is currently seeking a Service Transition Lead to join their team on a contract basis. Key Responsibilities: Leading the successful transition of new and changing services into the operational environment Developing and executing service transition plans in line with IT Service Management best practices Collaborating with project managers, service managers, and support teams to ensure smooth transitions Managing stakeholder communication and expectations throughout the transition process Ensuring all necessary documentation and training materials are developed and delivered Identifying and mitigating risks associated with service transitions Monitoring and reporting on … the effectiveness of service transition activities Providing continuous improvement recommendations for service transition processes Job Requirements: Experience in IT Service Management, particularly within a retail environment Strong understanding of service transition methodologies and best practices Proven ability to manage and lead service transition activities More ❯

focus will be on deploying and supporting a range of cybersecurity products and ensuring the stability of both customer-facing services and internal systems. Service activities will be tracked through our IT Service Management system (Ivanti) to monitor performance against SLAs and KPIs. Key Responsibilities Implement a … the Security Operations Centre). Address support requests from clients, resolving any issues related to live services efficiently. Recognize and address potential risks or service problems before they impact operations, collaborating with both internal teams and clients to ensure service continuity. Plan and execute updates or new service rollouts, contributing to ongoing service improvement. Log service deployments, incidents, and changes via Ivanti to ensure accurate tracking and reporting. Prioritize tasks to meet deadlines and ensure project milestones are achieved. Maintain a professional and courteous manner in all communications via phone, email, and messaging platforms. Adhere More ❯

the monitoring and maintenance of both client-based cybersecurity services and back-end infrastructure. All work will be logged and tracked using our IT Service management platform (Ivanti) to ensure that SLA’s and KPI’s can be tracked. Responsibilities: • Work with clients to deploy Cybersecurity services including … will be handled by the SOC team) • Respond to client support queries to provide effective and efficient resolution of in-life issues • Identify potential service issues and address proactively, working with clients and colleagues to ensure continuity of service • Use the ITSM platform (Ivanti) to track the deployment … the transition into live operation by the SOC team Skills/Must have: • Practical IT support experience, covering desktop, server and networking skills • Customer service experience e.g. 1st/2nd level support on a Technical Service Desk. • Ability to self-manage workload to ensure that deadlines are met More ❯

focus will be on deploying and supporting a range of cybersecurity products and ensuring the stability of both customer-facing services and internal systems. Service activities will be tracked through our IT Service Management system (Ivanti) to monitor performance against... More ❯